Hello everyone I created a project I have worked on it , I recorded it . And when I want to return it. I can not anymore !!! the software tells me that it is protected by another process. is what someone has already encountered the probleme ? there is a solution ? because if it is not possible to unlock it, I'll have to redo all the work is a full month .... and I can not afford !!! Thanks for your help !!!!
try making a copy of the file in Windows Explorer and then renaming the copy of the file to something different to your original file to see if that will unlock it.
Did you try to rename the file as Wendy mentioned?
Rebooting the computer can help, however some automated backup programs and file sharing programs can momentarily lock files. If you continue to encounter this error message, reboot your computer and temporarily disable all backup and sharing programs. If this resolves the issue, re-enable the backup and sharing programs. If the issue occurs again, ask the application vendor(s) how to exempt your Articulate files, so they won't become locked.
You could try the steps shown here if you continue to see this behavior.
7 Replies
Hi Ophelie,
Can you confirm that you're working on local project files as described here and using the latest update of Storyline?
Hi Orphelie
try making a copy of the file in Windows Explorer and then renaming the copy of the file to something different to your original file to see if that will unlock it.
Hi, I work on local project files and I have made last update Storyline .
I tried to copy the file but I always this error message .
Hi Ophelie,
Did you try to rename the file as Wendy mentioned?
Rebooting the computer can help, however some automated backup programs and file sharing programs can momentarily lock files. If you continue to encounter this error message, reboot your computer and temporarily disable all backup and sharing programs. If this resolves the issue, re-enable the backup and sharing programs. If the issue occurs again, ask the application vendor(s) how to exempt your Articulate files, so they won't become locked.
You could try the steps shown here if you continue to see this behavior.
Thank you for your solutions! I managed by renaming the file on my desk .... thank you again you have saved !
Great news Ophelie...glad you saved the file.
Thanks Ophelie for the update and feel free to let us know if you need anything else.
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