Hi, I try my course with html5 Safari on iPad but I have some problems. The titles of my attachments are missing in the ‘Resources’ tab. And, in the ‘Glossairy’ tab, the background colors are not colors that I chose in the player (blue is changing by white and reverse ) and also, the information is missing.
Did you ever seen this problem? Do you have a solution?
By the way, I publish my course: - juste by checking the box "Include HTML5 output" - LMS : SCORM 2004 - Edition : 4th Edition
Second, try to make sure you're publishing with the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't using version 2 (1212.1412), please download and install the update from the link below:
If the problem continues, can you tell me if you're unable to see the titles and correct colors when viewing the course on your PC through a different browser?
Thanks for getting back to me. I know it may not seem like it, but that's a little bit of good news. At least we know if's not just an issue on the iPad, if it's functioning the same way on the PC.
Are you able to create a new, blank Storyline course and import the slides from the original project? After doing so, please try publishing and uploading your content to your web server or LMS for testing. Does the same thing happen with the new course?
If you still see the same issues after importing into a new file, we may need to take a closer look a the files.You'll be able to attach the .STORY file on the second page of the following form:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
You may find that some Articulate Storyline player tabs, such as Resources and Glossary, appear unexpectedly in HTML5 output even though you hid them from specific slides in your course. This issue was corrected in Update 3 for Storyline. Please review the following article for more information:
I have a course with glossary, resources and an exit tab on the top right hand of the player. However, in preview and in Articulate Review - the first tab (glossary) when in TABLET view is off the screen. It is annoying the client and well me... Is this a display bug? Or is this how it is actually going to be seen? How can it be fixed? I moved another tab in its place and it also displayed off the screen so it seems that the first tab always displays off the screen...Help please.
The build I used was - 3.47.23871.0
Story size: 16:9 widescreen
Browsers: Firefox and Edge.
As i mentioned - I don't see the issue on the computer, only in tablet
view. Safari to be exact.
From the desk/mobile of
Candice V. Sankarsingh.
eLearning Instructional Designer
Website: https://chezsankars.wordpress.com/ Skype ID: cvsankars
Office: 1-868-665-5003
(DM via WatsApp & Desktop) 1-868-744-2647
Interesting! Thank you for those extra details. I tried to recreate this again using 16:9 as the story size, but that didn't change the look of the Glossary.
Would you mind sharing your file with us?
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
8 Replies
Hi Azadée,
First, do you currently have Private Browsing disabled in Safari? If you need information on how to do this, please check out the following article:
Articulate Support > HTML5 output doesn't load correctly in Safari with Private Browsing enabled
Second, try to make sure you're publishing with the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't using version 2 (1212.1412), please download and install the update from the link below:
Articulate > Storyline Update 2
If the problem continues, can you tell me if you're unable to see the titles and correct colors when viewing the course on your PC through a different browser?
Thanks!
Hi Christine,
Thanks alot for your replay.
Private Browsing is disabled in Safari and I use the recent version of Storyline.
I tried in the different browsers on my PC but I have exactly the same problems.
Thanks
Hi Azadée,
Thanks for getting back to me. I know it may not seem like it, but that's a little bit of good news. At least we know if's not just an issue on the iPad, if it's functioning the same way on the PC.
Are you able to create a new, blank Storyline course and import the slides from the original project? After doing so, please try publishing and uploading your content to your web server or LMS for testing. Does the same thing happen with the new course?
If you still see the same issues after importing into a new file, we may need to take a closer look a the files.You'll be able to attach the .STORY file on the second page of the following form:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks!
Hi all,
You may find that some Articulate Storyline player tabs, such as Resources and Glossary, appear unexpectedly in HTML5 output even though you hid them from specific slides in your course. This issue was corrected in Update 3 for Storyline. Please review the following article for more information:
Hello again,
I have a course with glossary, resources and an exit tab on the top right hand of the player. However, in preview and in Articulate Review - the first tab (glossary) when in TABLET view is off the screen. It is annoying the client and well me... Is this a display bug? Or is this how it is actually going to be seen? How can it be fixed? I moved another tab in its place and it also displayed off the screen so it seems that the first tab always displays off the screen...Help please.
Hello Candice!
I'm happy to help! We'll want to gather more details to understand when this is occurring.
Let's start with these questions:
I've tested this on my end using Storyline 360 (Build 3.48.24116.0), and I do not see any text cut off from the glossary.
If you'd like to share your .story file, here's a secure upload link.
Hi Lauren,
Thanks for the response.
The build I used was - 3.47.23871.0
Story size: 16:9 widescreen
Browsers: Firefox and Edge.
As i mentioned - I don't see the issue on the computer, only in tablet
view. Safari to be exact.
From the desk/mobile of
Candice V. Sankarsingh.
eLearning Instructional Designer
Website: https://chezsankars.wordpress.com/
Skype ID: cvsankars
Office: 1-868-665-5003
(DM via WatsApp & Desktop) 1-868-744-2647
<http://www.avg.com/email-signature?utm
Hello Candice!
Interesting! Thank you for those extra details. I tried to recreate this again using 16:9 as the story size, but that didn't change the look of the Glossary.
Would you mind sharing your file with us?
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!