When I try to insert any items from the content library (characters, photos illustrations or icons) into a new layer, storyline 360 completely freezes and I have to restart my computer. Any ideas?
Hi Abdel, do you mind clarifying what you mean? Every time I access the Content Library, Storyline 360 freezes. It is difficult for me to uninstall and reinstall because of security rules at my workplace. I would like to try your tip but I'm not sure what you mean. Thank you!
I should add that I had the same problem with Storyline 360 on another account, another computer, and another network... same issue. On my current workplace computer I have never successfully used the Content Library without freezing. Media Library freezes the program about half the time as well. Thanks.
That mean, that if you find that when you open your characters or triggers or layers sometime it freezes.
that mean most probably you're using 2 screen, "PC + Extended screen or Laptop+ Extended Screen"
so while you're using Articulate, and this problem happened to you try to find out the thing that you click on will be on the other screen, if you couldn't find it out, just press ESC button on your keyboard, and reopen again and you'll find where it usually open.
Sorry Storyline keeps freezing on you, Kayleigh. I'm happy to help!
A few questions to start:
Could you let me know what version of Storyline you're using? You can find this detail by clicking on the Help tab, then About Storyline.
Are you working from and saving to a local C: drive? Using network and shared drives can result in similar behavior, so I like to rule this out as the culprit.
If you're already working from a local hard drive, our all-star Support team is standing by to find out why that keeps happening. They'll do what they can to ensure the freezing doesn't happen again!
Hi there, I’m not sure of the version because I had our IT team come out and uninstall and reinstall Storyline. I was using Storyline 360, though.
I do use a network drive, but others on my team aren’t experiencing the same problems. Also, when it happened to me at home, I was using a C: drive. Is there anywhere I can save my work or anything I can do here to prevent the same issue?
I am using dual monitors, but the content library window wouldn't appear anywhere on either screen. It did the same thing at home on my laptop with just the one display, unfortunately :( Thanks for your help.
This oddity is an excellent one for our Support Engineers to jump in and investigate. I opened a case with them, and you'll receive an email from the team with some next steps.
We'll get you back on track, and I'll follow along to update this discussion with what we find out!
9 Replies
Hi Keiron! Sorry that's happening. I'm happy to help you get to the bottom of this.
First, are you working from your local hard drive?
If so, try these steps to do a fresh installation of Storyline 360. Let me know how you make out!
Hi,
if you're using 2 screens as extend close the extended one, then reopen your characters again and it will work.
Hi Abdel, do you mind clarifying what you mean? Every time I access the Content Library, Storyline 360 freezes. It is difficult for me to uninstall and reinstall because of security rules at my workplace. I would like to try your tip but I'm not sure what you mean. Thank you!
I should add that I had the same problem with Storyline 360 on another account, another computer, and another network... same issue. On my current workplace computer I have never successfully used the Content Library without freezing. Media Library freezes the program about half the time as well. Thanks.
That mean, that if you find that when you open your characters or triggers or layers sometime it freezes.
that mean most probably you're using 2 screen, "PC + Extended screen or Laptop+ Extended Screen"
so while you're using Articulate, and this problem happened to you try to find out the thing that you click on will be on the other screen, if you couldn't find it out, just press ESC button on your keyboard, and reopen again and you'll find where it usually open.
Sorry Storyline keeps freezing on you, Kayleigh. I'm happy to help!
A few questions to start:
If you're already working from a local hard drive, our all-star Support team is standing by to find out why that keeps happening. They'll do what they can to ensure the freezing doesn't happen again!
Hi there, I’m not sure of the version because I had our IT team come out and uninstall and reinstall Storyline. I was using Storyline 360, though.
I do use a network drive, but others on my team aren’t experiencing the same problems. Also, when it happened to me at home, I was using a C: drive. Is there anywhere I can save my work or anything I can do here to prevent the same issue?
Thanks!
I am using dual monitors, but the content library window wouldn't appear anywhere on either screen. It did the same thing at home on my laptop with just the one display, unfortunately :( Thanks for your help.
Hi, Kayleigh. Appreciate your update!
This oddity is an excellent one for our Support Engineers to jump in and investigate. I opened a case with them, and you'll receive an email from the team with some next steps.
We'll get you back on track, and I'll follow along to update this discussion with what we find out!
This discussion is closed. You can start a new discussion or contact Articulate Support.