Wondered if anyone can help - I have a Storyline slide that views perfectly in Flash-enabled browser but not in HTML5. The project is hosted within a Moodle VLE.
In HTML5 viewing, when clicked basically the icons sometimes disappear and then reappear - not always in same way each time it seems.
Is there an implementation of what I am trying to do that would give more reliable results in HTML viewing?
Also does anyone know how to get a project hosted within Moodle to work with the Articulate Mobile player. I know this discussion has come up before but wondered if it had been solved yet?
Yes, some problems on my iPad via Safari. Sometimes it works ok and sometimes not. You may need try a few times or even once you have clicked all the icons try clicking again. Eventually you will get disappearing icons or parts of icons. Can you replicate the problems?
I see where you sent this inquiry to Jonathan as well in your support case and that's who would be able to assist you. I will follow along in your process :)
Our support team works 24/7 and I'm not sure what shift Jonathan is on right now, but I do see that the email has been received and he'll be in touch as soon as possible. I'll make a note as well so that he's aware you were looking for help.
Hi Chris! I must have missed your follow-up question, so I'm glad that Ashley was able to pop in and assist you with that.
I did check on your case again this morning and it looks like Jonathan is going to work with you to better understand the issue. I will continue to follow along as well.
Hi,
I have returned an email about being available today to talk online and Jonathan has said he would be available. But he has not responded to my email so I am not sure what else I cvan do given that I have no other way of contacting him.
Chris
15 Replies
Also does anyone know how to get a project hosted within Moodle to work with the Articulate Mobile player. I know this discussion has come up before but wondered if it had been solved yet?
Chris Pim
Hi Chris!
I'm not seeing an issue with your published output when testing in SCORM Cloud. Do you see an issue with my publishing here?
Does Moodle support Tin Can API? That would be what is needed for use with the Articulate Mobile Player as you can see here.
Thanks for replying.
Yes, some problems on my iPad via Safari. Sometimes it works ok and sometimes not. You may need try a few times or even once you have clicked all the icons try clicking again. Eventually you will get disappearing icons or parts of icons. Can you replicate the problems?
Sent from my iPad
Hi Chris!
I was finally able to see it happen after about 10x. I'll be honest in saying I'm not sure what is going on here.
I have sent this on to our support team so you should be getting an e-mail soon. I will follow along as well.
Thanks Leslie. It is very odd.
Chris
Hi Chris!
Just checking on your case this morning and it appears that you are working with Jonathan. I will continue to follow along.
Hi,
But it would be good to talk directly by phone or pref. Skype - is that possible rather than exchanging loads of emails
Chris
Hi Chris!
Jonathan will be able to assist there. We do have options available to work 'live' together if that is your need.
Well yes that would be helpful - can wqe do this
chris
I see where you sent this inquiry to Jonathan as well in your support case and that's who would be able to assist you. I will follow along in your process :)
Ok but he has not responded so...?
Chris
Hi Chris,
Our support team works 24/7 and I'm not sure what shift Jonathan is on right now, but I do see that the email has been received and he'll be in touch as soon as possible. I'll make a note as well so that he's aware you were looking for help.
Hi Chris! I must have missed your follow-up question, so I'm glad that Ashley was able to pop in and assist you with that.
I did check on your case again this morning and it looks like Jonathan is going to work with you to better understand the issue. I will continue to follow along as well.
Hi,
I have returned an email about being available today to talk online and Jonathan has said he would be available. But he has not responded to my email so I am not sure what else I cvan do given that I have no other way of contacting him.
Chris
Hi Chris,
I believe Jonathan started his shift at 10 EST, so I'll check in with him.
This discussion is closed. You can start a new discussion or contact Articulate Support.