Problems viewing courses in Chrome Locally

Sep 19, 2016


today we found that our published courses don´t display in Google Chrome viewing them locally, in the LMS they seem to work fine. Any idea what is happening? An update in Chrome? Any fix available? The courses are published using Articulate 2.


Thanks for your support.

4 Replies
Ashley Terwilliger-Pollard

Our team recently discovered an issue with Google Chrome and Flash player 23 (and later) that is causing some issues with the local playback of published Storyline and Studio content. This is a new security feature of Flash player 23, and if you attempt to launch content locally you may see just a spinning circle or Flash player notification.

Our recommendation at Articulate is to always test the content in the intended publish environment by uploading to your web server, LMS, Articulate Online, etc. You can see a few options detailed here for locations to test your content. 

If you need to view e-learning projects on your local computer, your best option is to publish for CD, then double-click the launch file in your published output.

Another option for local playback is to add one or more trusted locations to your local Flash Player settings. For example, you could add folders where you commonly publish content, such as your desktop or the My Articulate Projects folder in your documents.

Please feel free to let us know if you have any questions about this! 

Margaret Simmons

I too have experienced this issue, not only locally, but also once uploaded to the web and viewed in the latest version of Chrome.  After a few seconds I was able to start the course, but all of the content within the course was skewed...scared me!  I tested in other browsers (IE, Safari, and an older version of GC) and the course was fine. Thank you for the info regarding Chrome and Flash. 

I'm hoping a solution to this issue will happen quickly.


Ashley Terwilliger-Pollard

Hi LP and Margaret,

You may want to take a look at Justin's latest answer here in regards to the Flash settings that you'd need to change to view the published content locally. As far as publish to CD, that will need to play in Internet explorer with Flash installed on the system, as our CD publish is based off of IE. 

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