2 Replies
Alyssa Gomez

Hi Adan, 

If this is something that recently popped up in files you already published, my hunch is that this could be a browser issue. Since you mentioned SCORM packages, does this happen when the output is hosted in your LMS?

I'd recommend testing in SCORM Cloud, to compare. This will help determine if the issue lies within your LMS, the browser, or the actual project file. If you are able to replicate, be sure to send the .story file to us to take a peek.

Ashley Terwilliger-Pollard

Hi Adan,

Sorry you've run into some issues with the video playback, but I'd love to help! 

You mentioned a Chrome update - do you know what update you're using? Also what version/update of Storyline did you publish it with? The latest version is Update 12. 

I'd look at trying the courses in a few other browsers to see how those are working too - the list of supported Storyline browsers is here. Also, I'd look at seeing if Chrome disabled Flash by default. If the videos are Flash files (vs. MP4, MOV, etc.) that could also explain why they're not appearing in the HTML5 output!