I am having issues with a course we have developed. The user is prompted to input their name when printing the results page. This is appearing blank for them. I have tested it on my servers and everything appears to work for me. Any suggestions? Ps i am a designer not a coder .
Does the user see the new window/page launch at all, or it launches and appears blank? The print results option will launch a new page (report.html) and there could be a few reasons the users are not seeing it:
Does their server and/or browser block pop-ups or links from opening in a new tab/window? That's something their IT team can look into settings around.
What browser are they using? They'll want to use a supported browser and version based on what version of Storyline you published with. If you want to let me know I can grab you the link from our Support knowledge base articles.
Have you also shared the link from your server to test if that version launches for them? That may narrow down where the issue is occurring.
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Hi Kenny,
Does the user see the new window/page launch at all, or it launches and appears blank? The print results option will launch a new page (report.html) and there could be a few reasons the users are not seeing it:
Have you also shared the link from your server to test if that version launches for them? That may narrow down where the issue is occurring.
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