Problems with audio in Articulate Storyline 2

Hi, 

I wonder if anyone can help me please? I have been building a number of modules, all based on the same sort of template. There is audio in the first slide, the second slide is a video, without sound, and the following slides all have audio. 

All of a sudden, the audio won't play on any of the slides that follow after the video. We are viewing it in Chrome and publishing to HTML5. 

 

When I remove the video, the entire presentation plays normally. 

 

The video is in mp4 format, and is 24,269 kb. Please see attachment to view the triggers on the video slide. 

 

If you can help me, I would be most grateful.

 

Kind regards,

Kathy

1 Reply
Alyssa Gomez

Hi Kathy,

That is certainly strange behavior. Would you mind sharing your file so we can take a closer look?  If you’re able to share here in the forums you can include it by utilizing the Add Attachment button at the bottom of the reply window, or if you need to share privately you can send it along to our Support Engineers here. They’re accessible 24/7, and if you want to let me know the case number I can follow along.