Problems with audio on one slide within Storyline

Hi,

I've imported a mp3 file into my Storyline project just as I've done several times throughout this presentation. However on this one slide the audio will not play until the user clicks the play button. I've tried recreating the slide and the same problem occurs. To give you some context, the slide follows a quiz (which I don't see how that would be a problem). Any ideas on what may be causing this problem?

3 Replies
Christie Pollick

Hi, Karel -- Sorry to hear you are experiencing this issue, but there are a few troubleshooting steps we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.

If issues persist, you are welcome to share your .story file and the .mp3 and we can take a closer look for you.