Problems with Completion

Greetings Heroes!

Having an issue where my dispatched course is registering completions in SCORM Cloud, but not inside Skillsoft. I'm also working with SCORM Cloud support on this, but my gut is telling me that this is happening only when a user exits the course by closing the browser on the last page of the course instead of clicking a created 'Exit' button with the following trigger:

Action: Exit course

When: User clicks

Object: 'Exit' button 

I'll be replicating this soon with a test file, but any thoughts? Any ideas on how to keep (or discourage) users from closing the browser?

8 Replies
Leslie McKerchie

Hello Rassiel!

Thanks for letting us know that you tested this in SCORM Cloud as well and were unable to replicate.

This typically points to an LMS error vs an error with the software.

Hopefully other users of Skillsoft or those that have experienced a similar issue will be able to chime in and help you out here.

Indrani Sen

Hello Leslie,

I have created a simple e-course to track user completions after they have clicked on 'Acknowledgement' button tied to "Submit Interaction" .  There are 9 acknowledgement buttons.   There is no'pass/fail'  Users are required to just acknowledge all nine statements.  The result slide just to show that they have completed all ticked all acknowledgements.  Should I tie it with score which will not be visible? a Please could you take a look ? Many thanks



Leslie McKerchie

Thanks for sharing the file so that I could take a look Indrani.

I noticed that a few of the questions were not set up to 'score' and I did adjust that.

When publishing to SCORM Cloud, it seems to be working as intended.

You can take a look at my published link here.

My zipped output file is here if needed and this is a link to your updated course file.

Update: Hyperlinks removed per user company policy.