Problems with encoding in Articulate Mobile Player

Hello!
I made quiz in storyline in kazakh language, but it do not show correctly in mobile player! And i realized that app changes encoding, trying different encoding, sometimes it shows correctly kazakh letters. 
But kazakh language should be supported by unicode. 
I tried to convert thoose files

story_content\frame.js

story_content\frame.xml

from ansi to utf-8 but it doesnt help
It seems to be conflict of different encoding types in program
Please help me.

P.S. Sorry for bad english

7 Replies
Ashley Terwilliger

Hi Maksym, 

I'm assuming that is Russian text, which was a known issue before in Storyline and fixed in Update 2.  If you're able to confirm that you're using update 2 or even 3, ould you be able to connect with our Support team to report this so that they can test it further with you files?