Problems with encoding in Articulate Mobile Player

Jun 23, 2012

Hello!
I made quiz in storyline in kazakh language, but it do not show correctly in mobile player! And i realized that app changes encoding, trying different encoding, sometimes it shows correctly kazakh letters.
But kazakh language should be supported by unicode.
I tried to convert thoose files

story_content\frame.js

story_content\frame.xml

from ansi to utf-8 but it doesnt help
It seems to be conflict of different encoding types in program
Please help me.

P.S. Sorry for bad english

7 Replies

Jill McNair

almost 12 years ago06/23/12 at 10:06 pm (UTC)

Hi Olzhas, I am not sure what is causing this issue for you. Perhaps you could submit a support ticket here: http://www.articulate.com/support/contact/submit.php

Olzhas Zakiruly
Author

almost 12 years ago06/24/12 at 6:12 am (UTC)

everything ok now! problem was in iOS. plz close this post

Maksym M

over 10 years ago10/07/13 at 8:55 pm (UTC)

I would like to report the same issue with non-latin character encoding. The encoding is correct within the "notes" section of the slide, but gets messed up inside the player.

Maksym M

over 10 years ago10/08/13 at 8:55 am (UTC)

Bump

Ashley Terwilliger-Pollard
Staff

over 10 years ago10/08/13 at 1:26 pm (UTC)

Hi Maksym,

I'm assuming that is Russian text, which was a known issue before in Storyline and fixed in Update 2. If you're able to confirm that you're using update 2 or even 3, ould you be able to connect with our Support team to report this so that they can test it further with you files?