Problems with lightbox slide displays

I have a module that has a bunch of lightbox slides in it and I'm having some display issues. When I preview the module, the lightbox slides appear correctly, but when I publish it in LMS or web format, the content of the lightbox slides is shifted and partly off screen. I've looked at all the settings and tried publishing it a number of times, but can't seem to get it to work. Has anyone else dealt with this issue?

13 Replies
Crystal Horn

Hi there, Marie. I'd like to see if we can help! I've opened a case with my team so we can find out why your lightboxes aren't appearing properly. You'll get a confirmation email with an upload link. If you can share your .story file using that link, we'll test it with your permission.

You have Articulate 360 for Teams, so you'll get priority support. Be on the lookout for that email!

Marie Moshier

Hi Crystal,
thanks for the reply. I was able to get around this problem by using "download to CD". When I use this option, the lightboxes work, and the quiz works too. But it would be interesting to know why it does not work for Web download.

Thanks,

Marie (Masha) Moshier | Mgr. Data Analytics | OxyChem |office (972) 404-3495 |cell (972) 742-3326

Ashley Terwilliger

Ah! Glad you found a solution, Marie. I see Renz is still ready and waiting to test out your file if you're able to share. It could be an issue with your hosting location or how it's uploaded to that environment - so sharing with him will allow for further troubleshooting on our end.

Also, an FYI - I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

Ashley Terwilliger

Hi Marie,

I'll let Renz know that you're needing to upload another file so that he can reach back out. He can also help take a look at the error you're seeing. 

Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.