Problems with multiple users

Mar 20, 2017

Has anyone had problems with multiple users (I had 21) using storyline through tempshare?

I just taught a class with a series of activities, simple yes/no interactions followed by a drag and drop and a few other interactions.  Students were consistently unable to move onto following slides/activities - this was with me providing answers and navigating through the storyline.  This only happened with some students and I am wondering if it is because of the number of simultaneous users?

There was nothing wrong with the file because when I modelled the activities afterwards, it worked fine.

 

 

3 Replies
Alyssa Gomez

Hi there Steven! 

Thanks for letting us know what's going on. There shouldn't be an issue with too many simultaneous users. Do you know if all of the users were using the same browser? Perhaps some of the students were using something other than one of the supported browsers for Storyline 2 or Storyline 360. 

Please let me know if you’ve confirmed that everyone was using a supported browser, and we can think about other reasons for the problem you’re having!

Steven Michael

Hi thanks,
They were all using chrome or safari on i-pads.
Steve

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Alyssa Gomez

Hi Steven,

Mobile Chrome and Safari are both supported browsers for iPad with Storyline 360, through only Mobile Safari is supported for iPad with Storyline 2. 

If you're still having trouble, send your file our way right here, and we'll help you test in various browsers to try and replicate the issue. 

Also I wanted to mention that responding via email includes your email signature here. No worries on our end—just wanted to let you know in case you wanted to come back into the thread and remove it. :)

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