I have a question regarding a published training. I prepared a training for a client and at first it worked quite well. But now after a month or two, it behaves funny. Participants have to click buttons ceveral times and sometimes it works and sometimes it just stops working at all. I also checked the source files and they looked ok. Is there anything what I can do about it. Does is depend on the browser that I am using or is there anything I have to consider or think about first?
Hi Gina. I think a really useful thing to know first would be what browser and also device they are accessing your course on. As a course which is opening on Flash in Internet Explorer will have things that may cause issues when run as Html5 in Safari on an iPad.
To back up what John shared, you'll also want to double check the list here for supported browsers and devices - this is for Storyline 2 (my guess at what you're using based on when you mentioned getting started but if you're using another tool let us know!).
I talked to my client and apparently they user used Internet Explorer and a normal working station. So in this case, are there any advices that I can give my client, what to do next?
Hey Gina! What environment are the courses published for and where are you uploading them to for your clients to access them from? If they're viewing the course files from a local or shared drive, that may be what's causing this wonky behavior. You'll want to make sure they're uploaded to the environment they're published for to ensure proper playback. For instance, if you Published for Web, you'll want to upload them to a web environment, such as Tempshare, and provide the user with a link to the course.
If you want to share it with them to be played locally so you don't have to upload it anywhere, you'll want to use the Publish for CD option. Once your client receives the published output, they can double click the Launch_Story.exe to launch the course locally.
so I talked to my client and she said that they use their internal Learning Management System to upload the files. Its name is Cornerstone. The participants than get an invitation and a link out of it.
So it seems that sometimes the system works really slowly or it just stops working at all at one point.
I don't know a lot about Cornerstone, but I know a lot of our community members are users. You may want to reach out to a few folks specifically in this discussion by using the "contact me" button on their profile to see if they had additional thoughts or ideas.
9 Replies
Hi Gina. I think a really useful thing to know first would be what browser and also device they are accessing your course on. As a course which is opening on Flash in Internet Explorer will have things that may cause issues when run as Html5 in Safari on an iPad.
Hi Gina,
To back up what John shared, you'll also want to double check the list here for supported browsers and devices - this is for Storyline 2 (my guess at what you're using based on when you mentioned getting started but if you're using another tool let us know!).
Thank you both for your help! I will send this forward and hope to find a solution.
Many greetings!
Gina
Hello,
I talked to my client and apparently they user used Internet Explorer and a normal working station. So in this case, are there any advices that I can give my client, what to do next?
Your ideas are higly appreciated!
Thank you!
Gina
Hey Gina! What environment are the courses published for and where are you uploading them to for your clients to access them from? If they're viewing the course files from a local or shared drive, that may be what's causing this wonky behavior. You'll want to make sure they're uploaded to the environment they're published for to ensure proper playback. For instance, if you Published for Web, you'll want to upload them to a web environment, such as Tempshare, and provide the user with a link to the course.
If you want to share it with them to be played locally so you don't have to upload it anywhere, you'll want to use the Publish for CD option. Once your client receives the published output, they can double click the Launch_Story.exe to launch the course locally.
Thank you Ali! I will send this forward to my client and hope that it helps.
Have a nice day!
Gina
Hi Ali,
so I talked to my client and she said that they use their internal Learning Management System to upload the files. Its name is Cornerstone. The participants than get an invitation and a link out of it.
So it seems that sometimes the system works really slowly or it just stops working at all at one point.
Any idea what I could suggest?
Thank you a lot!
Gina
I don't know a lot about Cornerstone, but I know a lot of our community members are users. You may want to reach out to a few folks specifically in this discussion by using the "contact me" button on their profile to see if they had additional thoughts or ideas.
Thank you! :)
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