Problems with Publishing Storyline360 and View using Chrome

Nov 06, 2017

Marti Davidson
By Marti Davidson

I have a large group of users that need to view e-learning courses.    Many use Internet Explorer with older versions of Windows so when I publish I use the format of Flash with HTML5 as backup.    That has seemed to work fine and all users could view the courses in IE or Chrome.    I downloaded the latest upate version 3.9 13567.0 on Thursday and have been experiencing some problems, one of which is that the narrative and images are out of sync when viewing in Chrome.     Any suggestions on how I can solve for this or if I can return to an earlier version?
 
 

3 Replies
Ali Goulet
over 6 years ago11/07/17 at 4:54 pm (UTC)

Hey Marti,

Sorry you're running into those issues in Chrome! I'm happy to help and I have a few questions to start:

  1. Where are you uploading the published course to when viewing it in Chrome?
  2. When this is happening, are you viewing the Flash output or HTML5?
  3. Can you share your unpublished .story file here so I can do some testing? You can add it to a comment using the Add Attachment feature.

Keep me posted! 

Marti Davidson
over 6 years ago11/07/17 at 5:09 pm (UTC)

I was able to install a prior version of Storyline 360 and so far it appears to be working with my testing.

Marti Davidson | Program Manager
Financial Services - Training
1860 Lincoln, 11th Floor, 1111-035 | Denver, CO 80203
Ph 720.423.3693 Cell 303.870.9640
Denver Public Schools Core Values:
Students First * Integrity * Equity * Collaboration * Accountability * Fun

My name is Marti Davidson. I'm from Denver, CO and I play for Team DPS.

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