Problems with saving the story

Mar 24, 2017

Alice Kearney
By Alice Kearney

Can anyone help me? For the past week ive been experiencing these messages when i try and save my elearning content.

'The project file count not be saved. ParentContainerClosed'

 

Is there a way of preventing this so i can save my work?

 

3 Replies
Justin Grenier
7 years ago03/24/17 at 2:34 pm (UTC)

Good Morning, Alice.

Happy to help!  I have a few questions:

  • What changed on your computer about a week ago that might be contributing to this problem?  Was there a Windows Update?  ...a change to network security?  Modified permissions on your machine?
  • Are you saving your content to your local hard disk (usually the C: drive)?  Saving to a network drive (or to a local folder that quietly redirects to a network drive) can cause a lot of problems like this.
  • Does this problem affect all .story project files or just some files?  Were you able to work around the problem somehow when it happened earlier this week, or did you lose your work?  If you successfully saved, how did you do that?  Have you tried performing a Save As to another location?

Let us know what you think, and we're always available here to work with you one-on-one if that's easier!

This discussion is closed. You can start a new discussion or contact Articulate Support.