Problems with Storyline 360, HTML5 and IE11
Apr 26, 2018
Hi all,
We've just been made aware of a problem with a Storyline 360 course when it is viewed on a Surface Pro using IE11. The picture breaks up really badly, although those words don't really do justice to what we see on screen.
We published the course in HTML5 over Flash (given that this is the way Articulate and browsers are moving) but this is clearly the source of the problem - reverse the priority and it plays perfectly. Other courses we've published the same way play cleanly on the same device in the same browser, although potentially don't have quite the same level of complexity. The problem course plays on other devices and other browsers without any issue.
Testing was carried out by publishing to Articulate 360 to ensure that our LMS wasn't at fault.
The questions that spring to mind are:
1. Could there be a device issue here?
2. If not, do different versions of IE11 cope with HTML5 in different ways? The 'problem' build is 11.15.16299.0 (other devices use 11.916.10586.0)
3. Could the complexity of the course be pushing the limits of the browser in HTML5 in this particular case?
4. Do both Articulate and MS work to exact HTML5 standards, or is this a case of trying to keep up with whatever updates are applied to browsers?
4. What would be the recommendation going forward, considering the move away from Flash?
I've attached an error log file in the hope that this may help shed some light on the issue.
All comments (and hopefully a solution!) appreciated,
Thanks,
Ian
5 Replies
Hi Ian,
I'm sorry to hear about the issues you've run into with Storyline's display on the Surface pro. Are you able to share a screenshot of what it does look like, as that may give more clues as to what you're experiencing?
As for your questions, I'll take them one by one:
One other note, I like to use this site: HTML5test.com to compare how different browsers (on different devices) even compare to one another. When checking my version of IE against Chrome, Firefox, Safari and Edge, the IE results look pretty sad.
Let me know if you need anything else, and we're happy to take a look at that course too! You can share the .story file and we'll publish and host internally or share the URL to your course and we can test on a few devices. If you'd prefer to share out of the public eye, no worries! You can always connect with our Support Engineers and share content there.
Hi Ashley,
Thank you for providing such a comprehensive reply. I'll look at available browser updates next week, but I'll also take you up on the suggestion of contacting support engineers - I can share the story file with them, and also (given a suitable email address for support) I can share via 360 so that they can test directly on a Surface Pro.
Many thanks,
Ian
Hey Ian,
You can reach out to our team via the link that Ashley shared above, then you can work with them on the best way to e-mail so that we don't lose your link :)
I have the same problem with ie
Hi Sergio,
Smart move! I see that you were able to reach out to our support team and Cleo is assisting you.
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