Problems with text sizes

Feb 27, 2013

I have a weird problem with texts.

When I click inside a text box Storyline reports one size, and when I click the frame of the box I get another, larger size. For example if the text is 12p when clicking the frame it is 9,5 when clicking inside the box.

Is it Storyline or my computer?

4 Replies

Christine Hendrickson
Staff

11 years ago02/27/13 at 8:50 am (UTC)

Hi Peter,

There have been reports of this happening for other Storyline users, so hopefully we'll be able to figure out what's causing this and resolve it for you quickly.

First, please make sure that you're viewing your course at 100% Zoom. If your zoom is set anywhere below or above 100% you may see some odd behavior with texts and font sizes.

Please be sure that your system is using 96 DPI. For information on how to check this, or adjust it, please see the following article:

Articulate > Product Support > Storyline DPI support

If you've checked all of the above information and your text sizes still aren't displaying properly, can you please confirm that you're using the latest update for Storyline? You can find this information by clicking on "Help" and "About Articulate Storyline". If you're not using version 2 (1212.1412), please download and install Update 2 from the link below:

Articulate > Storyline Update 2

Let me know it goes!

Thanks,

Christine

Peter Fröhlin
Author

11 years ago02/28/13 at 12:03 am (UTC)

Wohoo! It works!
The DPI setting helped! It was set to 125% and after setting it to 100% and a reboot it works!

Zoom does not seem to affect the text boxes and I do have the latest version of Storyline.

Thank you Christine for saving my mental health