Problems with Updater and Filesize

Good Afternoon, Karin!

Storyline 2 was released in September 2014, so it's a little hard to know (1) if your project was created in Storyline 1 or Storyline 2, and (2) if you are currently using Storyline 1 or Storyline 2.

If you are opening up a Storyline 1 project, upgrading it to Storyline 2, and publishing from Storyline 2, this could be the root cause of the significant difference in output size, as we've changed a whole lot in Storyline 2.  Even if your file was created in the original build of Storyline 2 and published today using Storyline 2 Update 10, you'll see the fruits of a ton of bug fixes and a possibly larger output as a result.

If you're not sure about which version your project was created in and which version you are using now, this prompt is a good indicator:

If you received that prompt when you opened the .story project file from 2014, that's likely the root cause of your size increase.

Please let us know if you need anything else, and have a great day!

Thanks Justin, I understand that all. The course was made with Storyline 1, the prompt is coming up, when I start the file within Articulate 2.

My client wants to use the courses now also on the IPAD. If I use the Articulate-Updater, the published files will not be updated? This would help me and my client? 

Any further solution for me?

Hey again, Karin!

There are 2 ways to make older courses work properly on newer iPads:

1. You can scan your published courses using the Articulate Updater (sometimes right on the web server where they are hosted) and allow the updater to automatically add compatibility with iOS 9.  This option will not significantly change the size of your published output, since the updater only makes tiny changes to gain that compatibility.
2. You can make sure you're running the latest version of Storyline 2 and republish the course.  This will likely change the size of your published output, since we've added a lot of features and fixed a lot of bugs since 2014.

If you're having a specific problem with either of these options, we'd love to hear more about it.  Thanks!

Thanks for your answer, I tried to use the Updater, but it doesn't work.

Can I please send you (tell me please how I can do this) a zip file, because
the

Updater can not find a file to update?

Thanks

Karin

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Sure thing, Karin.  This form will let you send us a copy of your file,

In this forum I have send the file yesterday.

Karin

E-Learning Heroes

Thanks for submitting a Support Case, Karin.  I'm having trouble finding your Case.

You should have received an auto-responder email with a Case Number.  Can you please share that number with us here so that we can follow along?

Hi Karin! I'm not seeing any file attached here. If you replied via e-mail, the attachments will not come through. You can use the form Justin shared above to send the file privately.

Hi Justin,

I have send it once again, but there is no auto-responder like it was in the past.

It only say “Thank you for sending …..”

E-Learning Heroes

Sorry for the trouble, Karin.  Here's a quick screencast on how to submit a Support Case so that we can help you:

Thanks!

Hi Karin- I just wanted to pop in to let you know that when you reply to a thread via email, the comment will include your signature. You're welcome to stop in and edit that info out if necessary :)

I have send the file once again and got following  Case # 00877531

Thanks, Karin.  It looks like Karla has taken ownership of your Case.  You should hear back from us soon, and I will follow along with your Case as well.

For the benefit of future visitors to this thread, I just wanted to circle back and share that the resolution here was to publish the project with Include HTML5 output enabled.

Good luck with your project Karin, and have a great day!