Problems with upgrading from Storyline 2 to 360

Hi there, Patricia.  I'm sorry you're seeing some issues with your output.

• Are you able to share you .story file here for testing?
• If not, can you give me a little more detail about which triggers aren't working?  And where in your course it's timing out in the LMS?

Thanks!

Hi Crystal, 

Thanks for getting back to me so quickly.  We had a template created in Storyline 2 and upgraded it to 360 which seems to have broken it.   The Drag and Drop Labels freeze and will not progress. We have used this template to create other files which may be the issue.  It seems to have been okay with some but then has had issues of freezing in others.  Is it how we have saved it, or are we going to have to redesign this template in 360.  We are currently trying to decide whether to purchase Storyline 2 or 360.   I can share the other file we have created a unit on using this template but I would prefer if there was a secure way of getting this to you.  It is the one with the issue described above.

Hi Patricia! Thanks for sending your file our way.

I published it for web and hosted it on Tempshare here. Could you please test that link and let me know if you encounter freezing on a drag and drop slide?

If you do...

• Please take a screenshot of the slide that is frozen.
• Let me know which browser you were using when you tested the link.

I'll be standing by!

Hi Alyssa,

Thanks for looking into our issue with upgrading. The slides are no longer
freezing but the second 'Drag and Drop labels 2' slide is not working as
the drag items are going behind the 'Drop area'.

Kind regards,

Trish

Hi Trish! That's happening because the labels are below the drop area on the timeline. Good news is, it's easy to fix!

Watch this quick video demo to find out how. 

I hope that's helpful!

Great thanks Alyssa. How do I download the our template file you fixed tge
glitch on. Also how did you fix it?

Kind regards,

Trish

Hi Trish! The video I recorded for you explains how to fix the problem. It's super easy, and just one step! Please take a look at the video right here. 

After watching the video, let me know if you are still having trouble! 😊

Great thanks Alyssa:)  Can you please send me back the our template file that you fixed the glitch on?  Also how did you fix the glitch where it would not progress to the next slide and the timer would appear?

I cannot download the file from the Tempshare site.

Hi Patricia,

I've fixed the drag and drop interaction on slide 1.8 and attached the updated file here. 

I actually didn't make any fixes beyond that. If you're still seeing freezing problems on your end, it could be because you're using an outdated version of Storyline 360.

To check which version you're using, click the Help tab, then click About Storyline. You should see 3.13.15006.0 in the bottom-right corner. 

Hi Alyssa,

The file is still freezing on the drag and drop slide, see attached screen shot.  When I click the chevron it just sits there with the timer going round and round.  I have checked the version and it is V3.13.15006.0.  This is happening when I preview the scene, so there is something still definitely wrong with the file.  Can you please take a look at it again?  Apologies for the delay as I have been in Sydney.

Many thanks for your help.

Hi Patricia!

Really sorry you're still getting stuck. I did a screen recording of my testing in your file--you can view that recording right here. 

If you're still getting stuck on a particular slide, could you record a similar Peek screen recording to show me exactly what's happening in your file? That would be really helpful!