Has anyone else encountered this problem? I've been working on a big course (more than 80 slides) for over a year. It seems like every time I get into inserting audio and making changes, on a fairly regular basis my Windows Media Player shuts down and I get this error message: Unable to play Windows media player error: An audio device was disconnected or reconfigured. I've run all kinds of diagnostics, made sure my drivers are up-to-date, etc. The only solution is to shut everything down and reboot my computer. This can happen 2 or more times an hour. Ideas??
To probably get a better idea as to what is happening, you will probably need to get a Technician to take a look at your Windows Event Logs. Those logs, specifically the Application.extv one, should detail exactly what is causing Windows Media Player to crash. If I had to guess, there is probably something wrong with a DLL file.
The crashing of Windows Media Player and what may be the reason behind it crashing isn't something that we at Articulate could normally provide support for. In fact, Windows Media Player doesn't have anything to do with inserting audio into Storyline at all. What is the audio format (mp3, wma, wav)?
What I meant by technician, is someone from your IT department or a local computer tech near you, who could take a look.
The crashing of Windows Media Player and what may be the reason behind it crashing isn't something that we at Articulate could normally provide support for. In fact, Windows Media Player doesn't have anything to do with inserting audio into Storyline at all. What is the audio format (mp3, wma, wav)?
What I meant by technician, is someone from your IT department or a local computer tech near you, who could take a look.
Adrian
Adrian, I get this error periodically when I insert audio, more specifically when I press the insert button after selecting the audio. You say the WMP has nothing to do with inserting audio but at some point you must be calling the DLL or program for the error to fire.
Are we talking straight mp3s, wmas, wavs, as far as the type of audio being inserted? Have you checked your Windows Event logs to see what comes up when Windows Media Player throws the error?
I'll be glad to take a look at your Windows Event Logs if you wish. I think the best way to go about this would be to open a Support case and ask that it be assigned to me directly. I'll provide you the logs I need and where they are located. You'll gather and zip them up into one file to upload and I'll view them and see what we can find out.
The ntdll.dll is associated with .NET. What's happened is that it has more than likely gotten corrupted at some point. So to resolve that, you will either need to repair your .NET installation, or remove it altogether and start fresh. If you aren't comfortable with doing so, you'll need to get your IT department or local computer tech involved to help you fix it.
The ntdll.dll isn't part of the .NET libraries itself however. So if repairing/reinstalling .NET doesn't resolve it, you may have to see if you can replace the bad dll file with a good one. If you aren't able to do that, Windows Restore might be your next best bet. If that isn't possible, I would see about attempting a Windows Repair.
10 Replies
Hi Anna,
To probably get a better idea as to what is happening, you will probably need to get a Technician to take a look at your Windows Event Logs. Those logs, specifically the Application.extv one, should detail exactly what is causing Windows Media Player to crash. If I had to guess, there is probably something wrong with a DLL file.
Always Happy to Help,
Adrian
Thanks Adrian. Now in plain English
. What technician (at Articulate?) and how does this person look at my Window Event Logs?
Hi Anna,
The crashing of Windows Media Player and what may be the reason behind it crashing isn't something that we at Articulate could normally provide support for. In fact, Windows Media Player doesn't have anything to do with inserting audio into Storyline at all. What is the audio format (mp3, wma, wav)?
What I meant by technician, is someone from your IT department or a local computer tech near you, who could take a look.
Adrian
Adrian, I get this error periodically when I insert audio, more specifically when I press the insert button after selecting the audio. You say the WMP has nothing to do with inserting audio but at some point you must be calling the DLL or program for the error to fire.
Hi Phil,
Are we talking straight mp3s, wmas, wavs, as far as the type of audio being inserted? Have you checked your Windows Event logs to see what comes up when Windows Media Player throws the error?
Adrian
Hi Anna and Phil,
I'll be glad to take a look at your Windows Event Logs if you wish. I think the best way to go about this would be to open a Support case and ask that it be assigned to me directly. I'll provide you the logs I need and where they are located. You'll gather and zip them up into one file to upload and I'll view them and see what we can find out.
Adrian
Hi Adrian
Normally WAVs and MP3s
here is a typical event log
Log Name: Application
Source: Windows Error Reporting
Date: 2/25/2013 12:57:12 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: PHILMAYOR6BE1
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: wmprph.exe
P2: 12.0.7600.16385
P3: 4a5bd018
P4: ntdll.dll
P5: 6.1.7601.17725
P6: 4ec4aa8e
P7: c0000005
P8: 000000000004e4b4
P9:
P10:
Attached files:
These files may be available here:
C:\Users\philmayor\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_wmprph.exe_26b9e518b5f0a8529e18e33a708238ee1dcac7_0cc2d056
Analysis symbol:
Rechecking for solution: 0
Report Id: de2df145-7f4a-11e2-8b60-bc9a78563412
Report Status: 4
Event Xml:
1001
4
0
0x80000000000000
6969
Application
PHILMAYOR6BE1
0
APPCRASH
Not available
0
wmprph.exe
12.0.7600.16385
4a5bd018
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000005
000000000004e4b4
C:\Users\philmayor\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_wmprph.exe_26b9e518b5f0a8529e18e33a708238ee1dcac7_0cc2d056
0
de2df145-7f4a-11e2-8b60-bc9a78563412
4
The event log looks pretty much like mine. I'll submit a support case for Adrian. Thanks.
Hi Phil and Anna,
The ntdll.dll is associated with .NET. What's happened is that it has more than likely gotten corrupted at some point. So to resolve that, you will either need to repair your .NET installation, or remove it altogether and start fresh. If you aren't comfortable with doing so, you'll need to get your IT department or local computer tech involved to help you fix it.
Adrian
The ntdll.dll isn't part of the .NET libraries itself however. So if repairing/reinstalling .NET doesn't resolve it, you may have to see if you can replace the bad dll file with a good one. If you aren't able to do that, Windows Restore might be your next best bet. If that isn't possible, I would see about attempting a Windows Repair.
Adrian
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