We have a course that uses zooming in and out of various slides. I'm noticing that when previewing and publishing the zoom doesn't go all the way in. Only about halfway. The only time it performs as it should is when I play the timeline from within Storyline.
Update on the zoom. It looks like there is a bug with the "very slow" speed on a zoom. I've tested the slide I uploaded and other much more simpler slides with no other animations, and the "very slow" speed causes SL3 to only zoom in half the image, then goes to the end zoom destination to zoom out, then zooms out half way.
Looks like an incident report is on its way, unless someone has a workaround or solution.
Our team is investigating an issue where using the Very slow setting results in an incomplete zoom, and it sounds that you ran into that bug. So sorry it's affecting your file.
As soon as we have a fix for this bug in place, we'll let you know about it! For now, the best workaround is to use the Slow setting instead of Very slow.
I am also experiencing this issue in Storyline 360. I have the latest version downloaded and it only seems to be an issue if the zoom begins after the timeline has started.
We have the same issue reported in Storyline 360 as well, so we'll keep you posted here.
As for the workaround you mentioned, could you set the Zoom to start .5 seconds into the slide to have it behave normally? Hopefully, that'll work for you as our team continues to investigate!
I have the latest update, and it is still happening. It works properly only when viewing via the timeline Play button, but not when Previewing or in the published version. I do not have the transition speed set to Very Slow. I have deleted the zoom region and added it back in, and then deleted the entire slide and rebuilt it. Any other suggestions?
Sorry to hear you're running into zoom issues as well! The comments in this discussion were related to the zoom effect being set to "Very Slow."
What settings do you have your zoom set to? Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with me here. I'll delete it when we nail down what's going on!
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The slide zooms which means everything is zoomed.
Thanks, Phil.
Any ideas about the other issue, which was the main issue with Zoom?
Update on the zoom. It looks like there is a bug with the "very slow" speed on a zoom. I've tested the slide I uploaded and other much more simpler slides with no other animations, and the "very slow" speed causes SL3 to only zoom in half the image, then goes to the end zoom destination to zoom out, then zooms out half way.
Looks like an incident report is on its way, unless someone has a workaround or solution.
Thanks!
Hi Lisa,
Thanks for providing those details.
Our team is investigating an issue where using the Very slow setting results in an incomplete zoom, and it sounds that you ran into that bug. So sorry it's affecting your file.
As soon as we have a fix for this bug in place, we'll let you know about it! For now, the best workaround is to use the Slow setting instead of Very slow.
Thanks Ren, I appreciate it. Yes, I have set the zoom to slow, but it's not preferred. We can work with it for now!
Cheers...Lisa
I am also experiencing this issue in Storyline 360. I have the latest version downloaded and it only seems to be an issue if the zoom begins after the timeline has started.
Hi Kimberly,
We have the same issue reported in Storyline 360 as well, so we'll keep you posted here.
As for the workaround you mentioned, could you set the Zoom to start .5 seconds into the slide to have it behave normally? Hopefully, that'll work for you as our team continues to investigate!
I have the latest update, and it is still happening. It works properly only when viewing via the timeline Play button, but not when Previewing or in the published version. I do not have the transition speed set to Very Slow. I have deleted the zoom region and added it back in, and then deleted the entire slide and rebuilt it. Any other suggestions?
Hi Linda,
Sorry to hear you're running into zoom issues as well! The comments in this discussion were related to the zoom effect being set to "Very Slow."
What settings do you have your zoom set to? Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with me here. I'll delete it when we nail down what's going on!
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