26 Replies
Judy Nollet

The "prompt to resume" function and other tracking functions are designed to communicate with a Learning Management System (LMS). So the course has to be published for and hosted by an LMS.

If the course is hosted on a regular website, those functions don't work (or, at best, work sporadically, depending on browser settings).

Leslie McKerchie

Hi everyone!

Let's get caught up with everyone that has replied here.

It looks like Thea did contact our support team as advised and she is contacting her LMS for further assistance.

Thanks for popping back in with an update, Mohcine. I'm glad that you were able to track down the culprit. Welcome to E-Learning Heroes by the way as well :)

Hi Fredrik,

I see that you contacted our support team as well and Cleo was able to work with you directly and you're following up with your LMS team as well.

Hi Heidi,

Looks like you were able to work with Mark on our support team and advised adjusting your output for SCORM 2004 if needed and work directly with your LMS as we are unable to replicate the behavior as well.

This brings us to Cristina. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Chris Want

Hi all
I am having the same issue with prompt to resume no longer appearing...

This is a course originally created on Storyline 3, which, when published last year the prompt to resume worked fine.

I have now made some updates to the existing Storyline file on Storyline 360 and the prompt to resume no longer works on LMS.

 

I have checked the player and is set to prompt to resume.

Any advice please, or is this a bug that is being fixed?

Many thanks

Chris

Leslie McKerchie

Hi Phonethip and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing what you are seeing as well as the behavior change.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Beth Hathaway

I am having difficulty with the Resume or Replay buttons too. When I first go into a section of the course, and I click Resume or Restart, it goes nowhere. Then I have to click out to another section of the course using the LMS menu, come back and click Restart. Then I can start this part of the course again. I have 400 learners using this, so please help! 

Katie Riggio

Hi Chris,

Thank you for reaching out and working closely with our Support team on this! I'm sharing our findings publicly in case others find this conversation:

  • Behavior: We have an issue where Storyline 360 courses uploaded in some LMSs do not resume, and Completion/Progress does not record in Chrome 83.
  • Current Workarounds:

    1. Use Firefox, if possible.
    2. This problem isn't present below Storyline 360 Update 39. Here's how to install a previous version of an app.
    3. Use an earlier version of Chrome.
    4. If you're using the SuccessFactors LMS, here are the steps to fix this issue.

We'll update this discussion on any new developments as soon as we can!