Processing Error Prompt in LMS

Hi All

I have an articulate storyline 2 course that has been uploaded to our LMS that is eliciting a processing error response with a blue underlined continue button in it. Selecting it prompts the " would you like to continue where you left off" message and you can then continue on in the module. It is confusing to learners and although at one point it appeared " anywhere" in the module it now seems to happen on the results slide.

Any thoughts our ideas? It reads as below:

Processing Error
________________________________________
Could not set one or more values as requested.

More information:
• The value (You do not have to have the word "supervisor", in your job title to be considered a supervisor. Supe...) is not a valid value for the cmi.interactions.56.description element. The data was not updated. More information: Specified argument was out of the range of valid values. Parameter name: value

Continue

8 Replies

Leslie McKerchie
Staff

6 years ago10/23/15 at 2:48 pm (UTC)

Hi Laura! That sounds like something that is coming from your LMS. Do your users have groups or roles that they are assigned that is prompting this perhaps?

i would advise that you reach out to your LMS team to understand the error.

Christie Pollick

6 years ago10/23/15 at 2:48 pm (UTC)

Hi, Laura -- Thanks for your question and sorry you are running into this issue! Would you be able to share which LMS you are using in case there are others in the community who use the same service and have run into similar issues before?

Also, have you had an opportunity to test your course on the SCORM Cloud to see if you encounter issues in that testing environment? If all is well within the SCORM Cloud, we would likely recommend that you reach out to your LMS provider directly for further assistance. You may also want to take a look at this article on How to Troubleshoot Your LMS with SCORM Cloud.

Laura Hunter
Author

6 years ago10/23/15 at 7:31 pm (UTC)

I have tested it in SCORM cloud and it appears to be running fine. Intrafinity is the name of the LMS provider, I will try to reach out to them, again as I also believe this is an LMS issue.

Leslie McKerchie
Staff

6 years ago10/23/15 at 7:32 pm (UTC)

Thanks for popping in with an update Laura. Please let us know if there is anything further we can assist with.

Laura Hunter
Author

6 years ago11/13/15 at 7:03 pm (UTC)

It is interesting, the LMS provider is indicating this could be an issue with their SCORM player, due to the fact this file was created in SL1 and then converted to 2. It is the only course we are having this issue with. Has anyone else come across this? Still no specific resolution.

Christie Pollick

6 years ago11/16/15 at 3:51 pm (UTC)

Hi, Laura -- Sorry to hear that issues persist, and unfortunately, I cannot say that I have seen the name "Intrafinity" mentioned previously as an LMS provider used by others in the community. Hopefully, someone who uses that service will be able to stop in to assist you further, as you mentioned you are not having the same issues in the SCORM Cloud, which is the industry standard for testing.