Project fails to open

Feb 01, 2016

Hi guys

Can someone help please.  I was working on my project and was about to edit a screencast video within one of the scenes when the software just shutdown.  I opened the software again, now when I am trying to open the project I keeping getting a message that it is locked by another process.  I look forward to hearing any suggestions for a solution.





1 Reply
Crystal Horn

Hi Teresa!  Thanks for reaching out to us.  Here are my recommendations:  

Go into your Task Manager and be sure to end all Articulate processes.  Please double check, also, that you're saving your project on your local C: drive.

Since Storyline randomly shut down on you, go ahead and try a simple repair.  Let me know how you make out!

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