"Project file could not save." not enough memory...

Likely you need to close it and start again, you have done everything possible to force it to save, I am obsessive about saving and save every 20 minutes, this way I only ever lose 20 minutes work, sorry aware that doesn't help you now.

Hi Kevin,

I see that Cleo is working with you on your case and asked if you could share a the .story file, we've seen this as a known issue with adding in an image file for your course logo. I'll continue to follow along in your case as well. 

I ended up closing the file and shutting down the computer.  When it rebooted, I opened up the file, did a "save as" a new file in a new location, then began working from that file.  I had done the "Save as" many times while I was trying to save the work, so there were a lot of copies on the disk.  So I deleted all of them except the one I'm working on, which has not had any issues saving.  

So there's no course to upload because where it is now is VERY different from where it was Saturday.  

As for the course logo,  I don't use any of the player features.  I effectively build my own player within the course since the features in the built-in player are not as customizable as I'd like.   So there was no logo in the player that could have caused this issue. 

Thanks Kevin for the additional information. Where have you been saving your project files? You'll want to make sure to work and save your project files locally as described here. 

Hello again.  I thought I would update you all as to how we seemed to have resolved this issue.  I will start by saying that because of my tight deadline with the above mentioned project and subsequent projects, I didn't have time to fix this until this month.  I will also tell you that this problem was constant and ongoing.  I tried every trick mentioned in these forums to get around this problem.  Nothing worked.   

To save myself some grief during the projects I had a timer set to remind me to save every 20 minutes.  If I did more than 20 minutes of work I would get the "memory too low/ can't save" error.   

When the error did arise, I would open up the last saved version of the course and then copy and paste the slides I'd been working on.  You have to go in and restore links, but besides that, copy/paste was the most valuable timesaver when this error would arise.  

The solution: wipe out the computer.  

I was running Windows 7 32bit with 4gb of ram.    IT upgraded my system to Windows 7 64bit with 8gb of ram.  I've had no issues since.  

Here's a fair warning that Storyline most likely won't give:  if you're working on a graphics-heavy project, a 32bit system with 4gb of ram won't cut it.  Storyline eats up a LOT of ram.  If you've only got 4 gb installed, that won't be enough to cover what storyline and your computer need. 

Hi Kevin,

So sorry to see all the trouble you've had and the work you've had to put into this. 

I am happy to hear that upgrading the system seems to have helped with the issues, however. 

I just wanted to stop by and thank you for taking the time to update the thread and share your solution with others. 

Thanks!

This isn't as much a Storyline problem as it is a software vendor problem in general - minimum requirements.

They need to drop this "minimal" and switch to "realistic" requirements.  Articulate lists 512mb ram, 1ghz processor for Storyline.  Seriously???

That's just asking for trouble and headaches tech support doesn't need.

Realistic would be Win x64 with 8gb ram as you mention.  All software vendors are guilty of this.

Hi Kevin,

Can you tell me what was the size of your SL file when you had the memory issue.

I'm running in the same issue....

Thanks

Michele

We now run SL in 64 bit windows because it manages memory better. We have not had a single memory error since.

HI Everyone.

I faced the same issue in my project.

There is 2 scenes in a single storyline file. 

1st scene I used for reference to develop the module.

So, I delete the 1st scene and try to save the project.

And it works very well.

Note:

Before deleting the 1st scene my storyline file size is 350Mb. Currently it is 52Mb.

Thanks

Gopi

Hi Gopi,

Thanks for reaching out and sharing that info here. What update/version of Storyline are you using? You'll want to make sure you're on the latest update and you can find the link to download Storyline 2 Update 7 here.  If your file sizes are larger than expected I'd also recommend looking at elements such as slide masters, screen recordings, or slides in other scenes that aren't in use and deleting those. Once you've deleted them I'd do a save as, and close Storyline - and when you go to reopen it you should see the change in the file size. The elements are initially kept in the file when deleted in the event that you want to use the "undo" button - so saving and closing are key. 

Please let us know if you need anything else. 

Hi,

Thanks for the reply.

Currently i'm using update 7. Yes you are right.

Thanks
Gopi

Thanks Gopi - and feel free to let us know if you need anything else.