project invalid or corrupt message

Hi Christa,

Sorry to hear you're having difficulties with one of the files you took over with.

We can try to isolate the file corruption by checking the following:

• Are you working on your local drive (C: drive)?
• Is the directory path to your project files and published output less than 260 characters (eg. C:\Articulate)?
• Do you have special characters, accents or symbols in your file names?

You may want to try opening a new Storyline project and import the older one into a blank project.

Hi Christa!

Looks like Angelo has popped in to assist you here. In addition, there may still be a working version of your project in your temp files. Here's how to check:

Thank you. However, since I'm not the original creator of the file, I don't
believe I would have any temp files.

I checked, and nothing pulled up. In this case, it seems I will have to
recreate the file. Thank you again for your help. - Christa

> [image: E-Learning Heroes]
> ------------------------------
> Reply to project invalid or corrupt message
>
>
> *Leslie McKerchie replied:*
>
> Hi Christa!
>
> Looks like Angelo has popped in to assist you here. In addition, there may
> still be a working version of your project in your temp files. Here's how
> to check:
> 1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
>
> 2) Scan the contents of this folder for a file that starts with the name
> of your project. If you find one, copy it to your desktop. If you find more
> than one, copy the latest version to your desktop.
>
> 3) Change the file extension of the copy on your desktop from *.tmp to
> *.story.
>
> 4) Double-click the file to open it in Storyline.
>
> File corruption is unpredictable, and there's no straightforward way to
> determine what causes it. Common causes are environmental (disk errors,
> power outages, improper shutdowns), viruses, failed Windows updates, and
> even file size (i.e., very large files have a higher risk of
> corrupting). Consider using the preventative measures described in this
> article to protect your project files.
> Reply
>
> View
>
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Well, it was worth a shot Christa! I've seen that save many :)

Hi Leslie, actually I just worked with our local IT and they were able to
pull the back up from the person that worked on this file, that no longer
works here. And we found it!!

thanks again for your help!

That's great news! Way to be resourceful Christa.