Project Won't Publish Due to Font Issue
Jun 23, 2017
Hey Gang,
I am having an issue publishing a project. It gets right to end and I receive an error messages that reads:
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ReportType>Error</ReportType>
<ApplicationName>Storyline</ApplicationName>
<Version>2.12.1705.520</Version>
<SerialNumber />
<Enterprise>false</Enterprise>
<Email>aaron.king@jmagroup.com</Email>
<Date>2017-06-23T13:04:17.8442-04:00</Date>
<Message>Font 'PF Handbook Pro Medium' does not support style 'Regular'.</Message>
<Source>System.Drawing</Source>
<StackTrace>System.ArgumentException: Font 'PF Handbook Pro Medium' does not support style 'Regular'.
at System.Drawing.Font.CreateNativeFont()
at System.Drawing.Font.Initialize(FontFamily family, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont)
at System.Drawing.Font.Initialize(String familyName, Single emSize, FontStyle style, GraphicsUnit unit, Byte gdiCharSet, Boolean gdiVerticalFont)
at System.Drawing.Font..ctor(String familyName, Single emSize, FontStyle style)
at Articulate.Windows.Forms.TextExtensions.GetFont(ITextFont textFont)
at Articulate.Design.Shapes.TextBox.WrapVariableText(List`1 variables, String& rtf, IPlayerService service, bwStageObject stageObj, String mypath)
at Articulate.Design.Shapes.TextBoxBase.ExportVariableText(IPlayerService service, String displaytext, bwStageObject stageObj, bwObjectData objectdata, String linkId, Object context)
at Articulate.Design.Shapes.TextBoxBase.ExportMetafile(IPlayerService service, IShapeState shapeState, ShapeStateAdornment adornment, String text, String linkId, TextHyperlink link, bwStageObject stageObj, PaintState paintState, Object userData, Object context)
at Articulate.Design.Shapes.TextBox.Export(IPlayerService service, String fileName, bwStageObject stageObj, Object context)
at Articulate.Design.Shape.CreateStageObject(IPlayerService service, bwSlideBase slide)
at Articulate.Design.Shape.GetStageObject(IPlayerService service, bwSlideBase slide)
at Articulate.Design.Shape.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at Player.PlayerWriter.l(IEnumerable`1 A_0, bwSlideBase A_1)
at Player.PlayerWriter.l(IPlayerSlide A_0, bwISlideContainer A_1)
at Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider, Boolean merged)
at Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at Articulate.Design.Publish.TargetContext.PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at Articulate.ComponentModel.STABackgroundWorker.a(Object A_0)</StackTrace>
<FlashVersion>WIN 23,0,0,162</FlashVersion>
<PrivateMemory>473,360 K</PrivateMemory>
<VirtualMemory>989,236 K</VirtualMemory>
<OSVersion>Windows 7 6.1.7601 Service Pack 1</OSVersion>
<CLRVersion>4.0.30319.42000</CLRVersion>
<FreeSpace>A:\: 1341440
C:\: 65003655168
Y:\: 256404848640
Z:\: 256404848640
</FreeSpace>
<ProcessorCount>2</ProcessorCount>
</ErrorReport>
Does anyone have the foggiest idea of how to remedy this?
Thanks in advance
Aaron
7 Replies
Yikes, sorry you're hitting that error message! Our Support Engineers are rockstars with this kind of thing, so let's get your file over to them to test it out.
I've opened a case for you--can you click here to attach your file directly to that case? Thanks!
Hi Alyssa,
The information contained in the course is confidential and I would have to
gain permission from my employers to releast to a third party.
Thanks
*Aaron King*
I completely understand, and our Support Engineers are happy to sign a NDA, if you'd like.
Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Yes, an NDA will work. What is the legal name it should be under?
Hi Aaron,
I see you're working with my colleague Miker in your case, so I let him know that you're interested in the NDA. Miker will take it from here!
Can you provide me with his contact info?
Hi Aaron,
It looks like Miker sent you an email regarding the NDA at 4:04pm EST today. The message is from Support@Articulate.com. If you don't see it in your inbox, double check your spam and junk folders. It might have landed in there.
This discussion is closed. You can start a new discussion or contact Articulate Support.