Prompt: The project "storyline" is locked by another process

Apr 11, 2016

Hi i am new in using the "Storyline 2", so downloading some free templates that you have in here will be a lot of help to me (credits to the owners!).

However, whenever I tried to download, it gives me the prompt that was mentioned on the title. I thought this is just because I have launch the software just before I went to your E-learning heroes sites, but even if after I close it totally, I am still getting the same error.

 

Another issue is that, I thought I can install this software to my work desktop and laptop, but I cannot install it on my laptop, only desktop. Somehow this limits me in getting to know this software better.

 

1 Reply
Christie Pollick

Hi, Ryce -- Thanks for reaching out, and you may want to check out this post on a similar topic regarding error message you are receiving. Or, if issues persist, you may want to run through the troubleshooting steps here to see if you find improvement. 

And, The Articulate End User License Agreement (EULA) entitles a single user to install Articulate Storyline on a maximum of two computers, such as a home computer and a work computer. If you are having difficulties installing SL2 on the second of two machines allotted, you will want to connect directly with our Support Staff via this form for additional assistance. 

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