Prompt to resume function question / Non LMS

We are using Storyline 3 and only publishing to the Web. An LMS is not involved. We also publish HTML 5 only.

Some of our courses will prompt to resume, but then freeze. The behavior is random and does not seem to be specific to a browser.

Clearing cache usually works, but the student needs to star over.

Other then clearing cache, and starting over, is there another fix we might try.

8 Replies
Brian Allen

My guess is it has to rely on a cookie of some kind, which is really sketchy to rely on these days...

In order to replicate true resume functionality without an LMS you'd have to send a variable value (slide number or something) to a database, Google spreadsheet, etc, along with a user name (which you'd have to prompt for).

When a user returns you'd have to check your database for that user name (I guess it would have to be unique) and return the value of the variable, then figure out how to get them where they need to be in the course based on that variable.

Brian Allen
John Morris

If it is indeed a cookie, prompt to resume will not occur without the cookie.

This was the problem the original poster has... occasionally the course will freeze on resume, forcing the user to clear browser cache, thereby deleting the resume info and forcing the user to restart from the beginning.

Ashley Terwilliger-Pollard

Hi John,

You're right, Storyline will rely on the browser cache and cookies to keep track of that resume data if you've only published for Web and are hosting on a server. Have you spotted any trends about the browser(s) learners are seeing the freeze within? Also, can you check what update of Storyline you're using? 

Storyline 360, build 3.31.19951.0 is the latest update within Articulate 360, and Storyline 3, build 3. 3.7.20003.0 for our perpetual build of Storyline was released today.