Prompt to resume function question / Non LMS Sep 04, 2019 By John Reiter We are using Storyline 3 and only publishing to the Web. An LMS is not involved. We also publish HTML 5 only. Some of our courses will prompt to resume, but then freeze. The behavior is random and does not seem to be specific to a browser. Clearing cache usually works, but the student needs to star over. Other then clearing cache, and starting over, is there another fix we might try.