Prompt to resume is not working in LMS

Sep 19, 2019

I marked 'Prompt to resume' and published to LMS(SCORM 1.2) in Storyline 360, but when the client tried to restart the course, it starts from the beginning and the message 'Would you like to resume?' doesn't appear. (I retested it in SCORM Cloud and it worked fine).

Can somebody guide me why it is happening?

5 Replies
W2O Group
Brian Allen

I agree with Michael's suggestion... if your course is HUGE there's a possibility that the resume data is too much.

Another possibility is that the problem is on the LMS side of things... What LMS is your client using?

What would count as "huge?" (Curious because we're having a similar issue...!)

Brian Allen

Great question, and one I'm not able to answer unfortunately. I'm not sure I've seen exact numbers, or even if it's possible to put an exact number on it, but what I do know is that it is sometimes possible to exceed the scorm suspend data limits with courses that contain hundreds of slides.

Here's the best information I can find on the topic, but it's possible someone here in the community can provide a more informed answer - https://articulate.com/support/article/exceeding-scorm-suspend-data-limits

It's also interesting to note that  you may be able to resolve issues just by publishing for a new SCORM standard (for example if you're publishing for SCORM 1.2) and your LMS supports the newer standards.

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