Prompt to resume not working (courses starting from beginning)

Hi Jane,

We've seen issues like this creep up due to suspend data limits, but you mentioned you're using SCORM 2004. Can you check that you're using 4th Edition? You can find that detail by following these steps:

Publish >> LMS >> Reporting and Tracking >> Reporting tab 

If you confirm that you published with SCORM 2004 4th Edition, our Support team may need to review your LMS debug data. You can reach out to them here for next steps!

Hi Alyssa,

Our LMS created an app that enables our users to do their training when they don't have a WiFi connection. SCORM 2004 4th edition isn't support by the app but 3rd edition is so that is what I publish in when I publish courses.

Could it be the length of the courses that is causing the issue? For most of our courses, the exam and course content is contained in one file. Would we need to consider breaking up our course content into smaller lessons?

Hey Jane! 3rd Edition should be fine, too. 

When your learners run into this issue, are they using the app, or are they viewing the course from a desktop computer?

Thanks Alyssa!

It's happening if they use the app, but some users are on desktop computers or their laptops and it's happening there. 

Courses created in Storyline should work in any browser, correct?

We advise our users to use Chrome when doing training, but the restart will occur even in this browser.

Thanks, Jane. While we can't support the behavior you're seeing inside the app, we do want to ensure it's working correctly on desktop browsers and mobile browsers.

A good way to test your content outside of your LMS is to use SCORM Cloud. Our team would be happy to assist with that testing.

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Thanks Alyssa. I tested 2 different courses on SCORM Cloud, and both worked. I wasn't brought back to the beginning on either course.

I did notice that when I select Complete/Incomplete as the option to report to LMS, the status in SCORM Cloud showed as failed even though I completed the course in testing.

If I changed it to Passed/Incomplete, the status showed as Passed. 

Could this be what is causing the issue with courses starting from the beginning for some users?

Hi Jane,

First, it's good to hear the resume behavior worked correctly on SCORM Cloud. That let's us know that there isn't a resume issue in your Storyline file.

Now, let's tackle the passed and failed reporting. Are you tracking the number of slides viewed?

From here, it would be best if we could test your file to find out what's going on with the reporting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Thanks Alyssa. It's actually hard to test because it happens randomly. It will happen for some users but not others.

The majority of the courses I've created have an exam so the tracking is through a result slide.

I'll send one of the courses I tested to Articulate to see what else could be going on.

I think I am having similar problems here was there a solution. When user completes it still says in progress and when they log back in they are not asked to resume where they left off just brought back to the start. I published to Scorm 2004 3rd Edition.
Thansk
Colin

Hi Colin,

It doesn't appear we determined one cause with Jane, so it'd help to know a bit more about your publishing options and course in general. 

• Have you enabled a prompt to resume?
• What is the completion/tracking method you're using?
• What version of Storyline are you using?
• Have you tested the content anywhere else, such as in SCORM Cloud?