Prompt to Resume not working for Tin Can published module in LMS

Jun 24, 2021

Hi all,

Our training team have recently acquired a new LMS and Storyline 360. As our learners started going through our modules we started to get emails in saying that if they exited the module early and went back in, there was no 'prompt to resume'.

On our previous LMS and with Storyline 3, there was always a 'prompt to resume' when returning to a module.

I've heard that this could be because of file size, but this has happened with a range of modules from 15Mb to 102Mb.

Any ideas to shed light on a solution would be greatly appreciated!

Cheers,

Ronan

1 Reply
Lauren Connelly

Hello Ronan!

I'm happy to help! Have you set the Resume behavior for the course in the Player, but it's still not displayed when revisiting the course?

If so, I'd recommend testing your course in another LMS environment like SCORM cloud. This will help us narrow down whether this behavior is happening in the course itself or the LMS.

Please keep me updated so we can continue troubleshooting!