The publish quality options you mentioned, should really only affect video, audio, and images. What font are you using? Are you choosing to view the course in an enlarged browser window? Any chance you could attach a couple screenshot demonstrating what you're seeing? Thanks!
Thanks for the images, Per. Would you mind letting us take a closer look at this? You can send your file privately using this link, and on the second page you'll have a chance to upload it to us. Thanks for your time!
I was hoping you'd be able to send us your .story file so we can test your course on our end. I'm actually not seeing a disparity between your two images, so I think it would be helpful to test your project on our end. This link will allow you to upload your .story file on the second page.
I'm not able to replicate that on my end. Think you'd be able to attach your .story file here, or at least a slide or two that exhibit the issue so I can take a look? Thanks!
Miker Ang did Reply to this. Don't know if I shall reply here or at his e-mail, so I will do both, while Gary Wlls is having the same issue.
Mike send med som screenshots. They seem to be ok, but try to zoom them. The texts are really unsharp.
As long as large font sizes are used, it means nothing, but when a learner zooms the slides to fit on his screen resolution - up or down - et becomes really visible, and text can become unreadable.
Now following our efforts to ensure the learner to have a good quality on whatever screen resolution he runs, we work with automatic resizing - up and down. Here all of our quality variables are set to maximum - and it works fine. Just not the text - which becomes very unsharp.
As I see it, ther should be a way to improve the quality of text as well as improving the quality of video, audio and images.
No I did not get any solution to improme text sharpnes, but it is still a problem!!!
The problem was escalated to the tier 3 support team. Justin Greiner was on the case, and he returned information, that for me indicated no willingnes to understand or solve the problem.
We absolutely still have the problem, and as you can see of the support case, others has too.
Still I had to prioritize my time, and did not feel to have the power to start the discussion all over from start.
I fully understand what Justin Greiner told me, but it must be quite an other issue, while it is still a problem for us.
I just finished another project, and will have time to discuss the problem now.
I'm really sorry I came across as not willing to understand or solve the problem. To reiterate, here is the screencast of my findings that I shared with you in early January:
Here is the corresponding .story file, here is the corresponding published Flash Output, and here is the corresponding published HTML5 output.
Here is an article on the limitations of HTML5, and this is how I chose my Story Size within the screencast. Lastly, here is an article on changing the Browser Settings and Player Size.
When I didn't hear back from you, I assumed that you had figured things out, but as I said in the screencast above, if you are able to reproduce the problem outside of these specific circumstances, we'd be more than happy to take another look.
We can take another look publicly within this Forum Thread, or you can respond to my 1/8 email and we can work through it that way--whatever works best for you.
Please let us know if you need anything else, and have a great day!
12 Replies
Hey Per!
The publish quality options you mentioned, should really only affect video, audio, and images. What font are you using? Are you choosing to view the course in an enlarged browser window? Any chance you could attach a couple screenshot demonstrating what you're seeing? Thanks!
The font I use is ARIAL, but it athough shows if I use Articulate.
To have the course to show correctly on a 1024*768 we needed to design 640*480 - but that seems not to have any effect on the unsharp text.
Hope that the screenshots here shows you what I mean?
Teh first screenshot shows the presented text - unsharp egdes.
The next screenshot shows the text written in storyline - sharp egdes.
br Per
Thanks for the images, Per. Would you mind letting us take a closer look at this? You can send your file privately using this link, and on the second page you'll have a chance to upload it to us. Thanks for your time!
i am certain what you expect me to do. I think you got my screenshot images allready. What file do you want me to send?
Hi Per,
I was hoping you'd be able to send us your .story file so we can test your course on our end. I'm actually not seeing a disparity between your two images, so I think it would be helpful to test your project on our end. This link will allow you to upload your .story file on the second page.
Hi Peter, I'm having the same problem, I'm using the Verdana font.
Hi Gary, welcome to Heroes!
I'm not able to replicate that on my end. Think you'd be able to attach your .story file here, or at least a slide or two that exhibit the issue so I can take a look? Thanks!
I allready attached my story file. Mike Ang answered at 11:21. Perhaps there is a double role and tow persons now work on it?
Miker Ang did Reply to this. Don't know if I shall reply here or at his e-mail, so I will do both, while Gary Wlls is having the same issue.
Mike send med som screenshots. They seem to be ok, but try to zoom them. The texts are really unsharp.
As long as large font sizes are used, it means nothing, but when a learner zooms the slides to fit on his screen resolution - up or down - et becomes really visible, and text can become unreadable.
Now following our efforts to ensure the learner to have a good quality on whatever screen resolution he runs, we work with automatic resizing - up and down. Here all of our quality variables are set to maximum - and it works fine. Just not the text - which becomes very unsharp.
As I see it, ther should be a way to improve the quality of text as well as improving the quality of video, audio and images.
Hi Per,
Do you get any solution regarding improvement in text quality.
Thanks
Manmohan
No I did not get any solution to improme text sharpnes, but it is still a problem!!!
The problem was escalated to the tier 3 support team. Justin Greiner was on the case, and he returned information, that for me indicated no willingnes to understand or solve the problem.
We absolutely still have the problem, and as you can see of the support case, others has too.
Still I had to prioritize my time, and did not feel to have the power to start the discussion all over from start.
I fully understand what Justin Greiner told me, but it must be quite an other issue, while it is still a problem for us.
I just finished another project, and will have time to discuss the problem now.
BR Per
Good Morning, Per.
I'm really sorry I came across as not willing to understand or solve the problem. To reiterate, here is the screencast of my findings that I shared with you in early January:
Here is the corresponding .story file, here is the corresponding published Flash Output, and here is the corresponding published HTML5 output.
Here is an article on the limitations of HTML5, and this is how I chose my Story Size within the screencast. Lastly, here is an article on changing the Browser Settings and Player Size.
When I didn't hear back from you, I assumed that you had figured things out, but as I said in the screencast above, if you are able to reproduce the problem outside of these specific circumstances, we'd be more than happy to take another look.
We can take another look publicly within this Forum Thread, or you can respond to my 1/8 email and we can work through it that way--whatever works best for you.
Please let us know if you need anything else, and have a great day!
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