We have a corporate client where
Storyline's HTML publications do not work, but fortunately (and surprisingly),
SCORM publications work when lauching the story.html directly on their computer and not on from their LMS.
Anyone has an idea of what kind of restriction they put of their computers that cause this issue ?
Actually, the SCORM publication does work either on their LMS or locally on their PC.
I just wanted to understand why the same course published in HTML does not work. It is clearly due to the way they secure their PC. What kind of security can allow reading the SCORM files but not HTML files ?
If there is a IT resource at the client who has access to a HTTP tracking tool like HTTPWatch, HTTP Analyzer, or Fiddler, you could have them try and launch the course to see if they get an error message captured during the course session in the tool. The error might be a clue to what the problem is.
Have you looked to see if hosting it within another LMS such as SCORM Cloud allows it to behave differently? Storyline doesn't need Java to run - but a lot of LMS systems use it. You could also try publishing and posting on a web server such as one of the options mentioned here.
The course does work perfectly when published in SCORM, either on their LMS or on a web server.
But it does not launch on their computer when published in WEB (I called it html in my previous posts). We had them tried on a web server and also locally by downloading the files.
Anyway, we know that we can only provide SCORM publications for this client and not WEB publication. The mystery will remain unsolved
Do you have a file you could share so we could test it here in the Web publish on IE? It definitely does sound like a security setting that you may need to have your IT look into.
14 Replies
Hello Quentin,
Have you tried testing the file through their LMS? We do recommend testing content in its intended environment.
You can test them at the SCORM Cloud, the industry standadr for testing content, as well to see if it will load there.
Also, please make sure you are using a supported browser for HTML5 content.
Dear Emily,
For you for your answer.
Actually, the SCORM publication does work either on their LMS or locally on their PC.
I just wanted to understand why the same course published in HTML does not work. It is clearly due to the way they secure their PC. What kind of security can allow reading the SCORM files but not HTML files ?
Best regards,
Can you define more specifically what you mean by "do not work"? Don't launch correctly? Don't track right? Don't display right? Etc. etc, etc . . .
Hi Gerry,
Here is the screen where our clients are stuck: the course does not launch...
Is it related to Java applets ?
Thanks.
Hello Quentin,
Which internet browser are these being viewed in? HTML5 is only supported in Google Chrome on a Windows PC.
you could also share the file here to see if we can get it to play.
Well, we did not include html5 output (nor Ipad output). They use IE9 with Win7.
And the same course published in SCORM 1.2 (no html5 and no Ipad output) works well with the same browser IE9 with Win7.
It is not related to the course because even a single page course published in html and SCORM will have the same effects.
Thank you all.
Another thought . . .
If there is a IT resource at the client who has access to a HTTP tracking tool like HTTPWatch, HTTP Analyzer, or Fiddler, you could have them try and launch the course to see if they get an error message captured during the course session in the tool. The error might be a clue to what the problem is.
Unfortunately, their IT department won't allow this kind test.
All we know is their browser blocks execution and download of "dynamic components" like Active-x and applet java.
Hi Gerry,
Have you looked to see if hosting it within another LMS such as SCORM Cloud allows it to behave differently? Storyline doesn't need Java to run - but a lot of LMS systems use it. You could also try publishing and posting on a web server such as one of the options mentioned here.
Dear Ashley,
The course does work perfectly when published in SCORM, either on their LMS or on a web server.
But it does not launch on their computer when published in WEB (I called it html in my previous posts). We had them tried on a web server and also locally by downloading the files.
Anyway, we know that we can only provide SCORM publications for this client and not WEB publication. The mystery will remain unsolved
Hello Quentin!
Do you have a file you could share so we could test it here in the Web publish on IE? It definitely does sound like a security setting that you may need to have your IT look into.
Hi Emily,
I am afraid our client won't allow us to send you his file...
Anyway, there is no issue with the course, it is definitely a matter of security settings (of their browser), but which one ?
Hello Quentin,
It would be hard to say from our end.
You may want to look at this information here, as well as checking with this article from Microsoft.
Thank you Emily. We will investigate later and will let you know if we find something.
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