Publish a new version of course on Review 360 is not working
Oct 08, 2019
By
Anya Dai
Hi, I am using Articulate Storyline 360, and it seems that I cannot publish anything onto the Review 360 at the moment.
The progress bar of Uploading Course is not moving at all.
I have restarted Articulate Storyline and my computer, but no luck. I am not sure if it is something to do Review 360? Does anyone else have the same problem? Thank you.
16 Replies
Hi Anya
here is a link so you can check the status of Articulate products
I've published a couple of modules to Review in the last half hour and all good for me.
Thank you Wendy! It is still not working for me. Maybe I need to talk to our IT support.
Maybe try clearing your cache and rebooting the machine Anya...hope you get it sorted soon.
It is working now! Thank you very much! I need to remember cleaning my cache from time to time now.
Yay - glad you got it working Anya - have a lovely day.
Thank you Wendy! Sorry but it is not working again. Looks like publishing to any other format is good but onto Review 360. I cleaned my cache every time (which is never an issue before), but still the uploading progress bar did not move at all. I checked the status of Review 360 and it is working fine, so I am really confused what could be causing this. Do you have any idea? Thank you!
Hi Anya
check out this KB article about whitelisting end points - this may help. If not I would log a support ticket with Articulate.
Thank you very much for the instant response!
Hi,
I am trying to upload a ZIP manually in Review 360, following the steps shared here: https://articulate.com/support/article/Review-360-Manually-Upload-Storyline-360-Courses
Problem is, when I unzip and do some edits, and then ZIP it to upload, it does not get uploaded. Review dashboard shows the attached image where nothing happens.
I am publishing using Storyline 360 v3.54. I have tried uploading in latest versions of Chrome, Edge, IE11 and Firefox, but result is same.
Though the same ZIP file is uploading properly for one of my collegue, she is using IE11.
Any help is appriciated.
Tanmay
Just to add, I am uploading a really small Zip file as sample. It works if I directly upload the ZIP in Review. I have tried with both WinZip and 7-ZIP to re-zip the folder, same results.
Hello Tanmay!
I see that you've reached out to our Support Engineers and are currently working with my teammate, Rowie! You're in great hands. It looks like he is waiting for your reply! We'll continue troubleshooting in your support case!
Hi Lauren, I actually replied a while ago. I was actually checking if I could share source files for further investigations, but it seems we can't.
Hi Lauren, some good news!
We have identified the root cause and made some VPN setting adjustment and it worked! :)
That's great news, Tanmay. I'm glad that you found your solution, and I appreciate you keeping Rowie up to date as well.
Hi Tanmay - we are currently experiencing this issue and I'm wondering if you can share what VPN setting adjustments you made to resolve it. Thanks!
Hi Niki, in many cases VPN can reduce the network speed. What we do is, while publishing for Review 360, we disconnect the VPN temporarily. Once publishing is complete, we turn back/connect the VPN. It has always worked for us.