Publish crash

It worked on the 9th time when I was reproducing the error for the support team here: storyline logs. HOWEVER I have a feeling this might happen again - so I'll probably come back here

Hi Mazz! Let me know what your support case number is as well and I'd be happy to follow along.

Thanks Leslie, it's #00819297 

thanks Mazz - we'll keep an eye on the case as well and it looks like you're working with Victor. 

I'm having the same issue, and my IT guy and I just can't seem to figure it out. He downloaded all the logs. It is shutting down when it gets to the picture section. 

Hi there, Jordan.  I'm sorry you're getting hung up!  I'll need some information so I can help you out:

• Are you saving and publishing to your local C: drive?
• Is the file path to where you're publishing super long?  (technical term ☺️)
• Can you successfully preview the entire project?  If not, are there any scenes that won't preview?

Thanks for the information!

I am having the same issue and I have followed the steps to fix aberrant behavior in SL2. I'm attaching my error log. This happens with any of the files I try to publish not just one. One of my coworkers downloaded SL2 and we tried to publish from his computer but we wound up getting the same error.

Hi there, Jordan.  Thanks for that information.  Where are your projects saved?  And what file path are you using to publish your projects? 

If you can take a screenshot of your publishing window to include the file path for the published project, that would be great!

I have a similar problem here. Setting: using a Storyline 2 file, opened in Storyline 360, try to publish to Articulate 360 ("publish a new version of an existing item") fails reliably.

One hypothesis that I have is that a story cannot be opened if somebody is currently reviewing it (in preview/feedback)...?

Here is the error message (part of the info displayed when clicking on "information"):

Access to the path 'C:\Users\groes\AppData\Local\Temp\Articulate\Storyline\5a26RKVliDU\360\story_content\Slide5o7JLTfHWBZ.swf' is denied.

StackTrace:

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
at System.IO.FileSystemWrapper.FileCreate(String filePath)
at Articulate.Design.SlideBackgroundImagePublisher.Publish(ExportBackgroundEventArgs e, CreateBitmapDelegate createBitmap, String uniqueKey, IPlayerCache playerCache, String tempDirectoryPath, Size size, ImageConverter imageConverter, IPlayerPublishSettings publishSettings)

Hi Guido,

You should be able to publish while someone else is viewing the course, but it will refresh the page for them so it could definitely be confusing.

Have you tried publishing it as a new item altogether and that one works normally? What about republishing it as a new version of an existing item that you haven't shared with anyone yet? 

Also, you mentioned that the files are upgraded from Storyline 2 - have you only see this with files upgraded from SL2, or that's all you've tried so far?

Hi Ashley,

thanks for the fast reply! I have only tried uploading content imported from SL2 so far (my project colleague "only" has a SL2 license, so there is no real "SL360" content so far).

Also, on looking at the error message above, this seems to indicate some path/missing file problem, not really an upload problem per se...?

Edit: I assume that it may have something to do with the local VM (I'm on a Mac) it's running on. I can easily publish the same 360 file (from the same GitHub) to Articulate 360 on my VM at home (another Mac), so it's probably a "local" thing...

Good catch Guido. Thanks for popping in to let us know.

Hi there,

I just tried to change the path I'm publishing to a different folder and it apparently worked :D Previous folder was local and its length was ok.

The file that got stuck was some .mp3 file. Could this be related to my habit of deleting old output files before publishing the course again? Nothing else comes up as a possible explanation.

Regards,

Alex

Hey Alex,

Not sure of that culprit. 

You mention changing the path. Is the one that you changed to shorter? Sometimes those audio file names are the culprit.

Glad it's working for you now though.

Hi Leslie,

The new publishing path that did the trick was actually larger (just a few characters). Anyway, the audio file name was 5bOnrEu6OLg_22050_160_0.mp3. Storyline is naming audio this way, not me.

Thank you for your quick response!

Hm, interesting find Alejandro! It's good to keep in mind that Storyline will rename things like audio, so overall you'd want to keep the file name and paths within the limits detailed here to prevent any odd behavior.