Publish error

Jul 03, 2020

Hello, we have an issue with publishing a file. When I publish a course (attached), I get a spinning wheel at the first screen and I can't move anywhere, the same I get when I preview any slide within Storyline 360.

When my colleague publishes the same course, it works. I have a Win10 computer, he has a MacBook with Win10 installation as well.

I tried to reinstall the whole Storyline 360 package but the situation remains.

Please help me, where can we have a mistake if one publishing works and the other one not?

Working publish: https://360.articulate.com/review/content/6c735ac3-8b78-4152-8519-d73015733082/review

Not working publish: https://360.articulate.com/review/content/55737dc8-6beb-48c3-bab7-71ddf0c5ed75/review

Praní_špinavých_peněz.story

5 Replies

Katie Riggio
Staff

almost 4 years ago07/06/20 at 2:53 pm (UTC)

Hi Honza,

Thanks for these clues. I'm happy to help find out why the first slide lags when you publish the content!

I'm also having trouble recreating the spinning wheel in this area during preview and in my published output:

Here's a short video of the test
Here's a link to my Review 360 output (I'm using Storyline 360 Update 41/Windows 10)

Questions to Help Us Find the Cause

What version of Storyline 360 are you using? Click on the Help tab, then About Storyline.
Saving and publishing Storyline projects to a shared drive can cause oddities like this. Let's make sure that the file is on a local c: drive.

SantiaX - Company
Author

almost 4 years ago07/07/20 at 3:25 am (UTC)

Hello Katie,

I am using Storyline v3.41.22450.0.

And I had the file saved on a local drive which was synchronized to the cloud (OneDrive for Business). So I made a copy to a real local drive and the issue persists.

Many thanks in advance for your help.

Katie Riggio
Staff

almost 4 years ago07/07/20 at 5:59 pm (UTC)

Hello Honza,

Thanks for reaching back out and trying that step!

Can I have you disable the syncing or save the project to another folder on your c: drive?

Let me know if the lag remains!

almost 4 years ago07/07/20 at 6:42 pm (UTC)

Yes, I have it stored in a non synced folder on the C drive.

Katie Riggio
Staff

almost 4 years ago07/07/20 at 7:16 pm (UTC)

I really appreciate you keeping me in the loop, Honza.

I'm going to bring our Engineers to the table and have compiled our testing for them. Look out for an email from the team, and I'll follow along as we try to nail down the cause!

Publish error

5 Replies

This discussion is closed. You can start a new discussion or contact Articulate Support.