Publish Error (see Image) - No response to submitted Case #01137550

I've received this error in the past when I still had the old published output open in my browser. Try deleting the folder to which you previously published your output, and then publish again.

I see the error message now when trying to publish, but Articulate support may need to decode that. I'll look through your project a little to see if I can discover the cause. The error during publishing is "StartIndex cannot be less than zero".

THanks Michael.  I too see that the StartIndex cannot be less than zero.  Tried getting rid of the Question Bank, thinking that was the Startindex, but that didnt work.   I appreciate any help.  Articulate has yet to get back to me.  Deleting the folder had no effect unfortunately.

Here is the solution - provided by Jean-Guy Boulay

The error was due to there being 6 master slides in the course, two being used by slides.  The two master slides being used were identical.

 To fix the issue,

1. I selected all the slides from the slide view
2. Right clicked
3. Selected Apply Layout
4. Picked the one layout we needed.
5. Clicked View in the pull down menu at the top
6. Clicked Slide Master
7. Right clicked on the unneeded slide masters, and selected Delete Master.
8. Saved the course, and published it without issue.

Hi there, Keith. I just sent you a reply to your case, and then we found your discussion.

First, I'm sorry that it took more than a business day to get back to you. We've had some growth with Articulate 360, and that means more folks are reaching out to our support team.

I found that the question bank slides 11 through 15 were causing issues, so perhaps those were the ones that were using the twin master layouts. I'm glad that you found the common denominator and that it worked for you!

Please let us know, either here or in the case, if we can do anything else to help!