Publish not working/putting into word format.

When go to publish into word, so SME working on this project with me in another city without Storyline can view, it publishes the folder but puts nothing in it.  I get slide saying creating slide # of # and then completed but the folder itself is all that's created - contains no word file/course/documents.  Please help - urgent..!

1 Reply
Christie Pollick

Hi, Jeffrey -- Thank you for reaching out and so sorry to hear of the  difficulties you are having! It appears that a similar issue has been reported over here in this discussion, so you may want to check out the suggestions offered and let us know if you find improvement. 

Also, please run through the troubleshooting steps listed here and let us know if they do the trick. If not, as you mentioned this is urgent, you are also welcome to reach out to our Support Engineers via this form