24 Replies
Alyssa Gomez

Hi Dawn!

We found some issues with the Publish as a Video feature, so we jumped right on it and released a fix for those problems in the latest Storyline 360 update. 

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.13.14869.0 in the bottom-right corner. 

Let me know!

Alyssa Gomez

Dawn and Marcel,

Since you're both on the latest update of Storyline 360 and you still can't publish to a Video file, I'd like to get your files in the hands of our Support Engineers so we can sort this out as soon as possible.

Please attach your file here, and let me know your case number. We'll reach out via email as soon as we have tested your file!

Sergio Raia

Hi Alyssa.

Nothing happens. The publishing windows where you can can see the progress of the action dissapears, but the congratulations windows doesn´t appears. Of course, the project is not saved on my hard disk. I am using the trial version. We are a small company and wanted to make sure this is the right software for us. So far it has been working very good.

Please let me know how can we fix this issue.

Ashley Terwilliger

Hi Sergio, 

I'm so sorry you've been stuck on this issue, during your trial no less! 

We've seen some very slow publish to video when the project has a lot of media to encode as a part of that publishing, and especially if it includes more than 32 audio clips that are causing an error. Does that sound like your course set up?

If you'd like to share it with our team we're happy to give it a test too! 

Todd Ballenger

I can't figure out how to publish a Scene or small set of slides to video, on Step 4. in your tutorial is says to pick Slide, Scene or Entire Project, but when you click the Video button this does not show up, if you click the Preview/Publish route, then Video is not an option and it publishes in a normal player?

Crystal Horn

Hi Todd!  It sounds like you aren't seeing the Video tab in the Publish window.  This is what you should see when you choose to Publish in Storyline 360:

First, let's check your version of Storyline.  Go to Help > About Storyline.  The latest build is 3.20.16814.0.  If you aren't on update 20, here's how you can update your 360 apps.

If you're on update 20, can you add a screenshot to your reply?  I'd like to see what your Publish window looks like so we can take some next steps.  Thanks!

Catherine Henderson

Hi, I have published to video before, this is my 2nd project I want to publish to video. I was able to publish to Articulate Review and it runs okay from there, but it is not working when I try to publish to video. it is taking 45 minutes and then frezing on the 'adding audio track' , at this point I cannot cancel publishing and have to use the task bar to shutdown Articulate.

help!

 

Katie (Gokhshteyn) Riggio

Oh no, Catherine. I'm sorry that's happening!

I'd love to help investigate the publish time and freezing. Are you comfortable with sharing your .story file with me here for testing? That way, I can publish the course on my end and let you know what I find!

Also, what Storyline 360 update are you using? You can find this detail by clicking on the Help tab, then About Storyline.

Katie (Gokhshteyn) Riggio

Hi there, Pär!

Thank you for bringing this to our attention, and I'm so sorry to hear of this sluggish behavior!

This is an excellent opportunity for our Support team to investigate further, where I shared your source file with them. Look out for an email from one of our engineers shortly, and I'll follow along!