Publish to Video Creates Ugly Borders

As seen here:

The story space is blue to the edges, yet publishing creates this awful border around it. How do I remove it? Am I missing something in publishing settings?

I'm using a chromeless player (not that the player should even be relevant to publishing as a video) and I've even tried resizing the story size to be identical to the output size. Nothing seems to work.

I should not have to crop this video and re-render it in an external video editing program (degrading quality through further unnecessary compression in the process) to get a video without ugly borders.

9 Replies
Katie Riggio

I'm so sorry you've come across this problem, Buel. We've identified an issue in update 17 where publishing to video produces a white border in the MP4 output file.

I know how frustrating this can be for a course creator, as the goal is to produce high-quality work–both visually and contextually. While I don't have any workarounds to share at this time, you're in the right place and we'll let you know as much as we can, as soon as we can!

Katie Riggio

Good morning, Buel!

Really appreciate the extra detail! I shared it in this bug's report, as we continue to investigate this oddity. Additionally, I opened a support case on your behalf, so our Support Engineers can work with you one-on-one on some steps  ..and if you don't mind sharing your .story file with us, here's your unique upload link!

Thanks again for continuing to reach out, and keep your eyes out for an email from support@articulate.com!

Katie Riggio

Thanks for checking in, Robert!

While I don't have any workarounds to offer, we are hard at work on a fix and are treating it as a priority. The timeline on this correction is a moving target, as we'll be continuously testing to ensure everything looks and works as it should. 

As soon as we have that update, we promise to keep you in the loop here!

Leslie McKerchie

Hello Megan and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know you've been affected by this issue as well.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

You should now be subscribed to this conversation, so you'll be notified of any updates that we pop in to share. 

Alyssa Gomez

Hey, folks! I wanted to let you know we fixed the issue you reported where publishing to video would produce a border in the MP4 output file.

Install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I’ll be happy to help!

Ashley Terwilliger

Hi all,

Great news today - Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟