Publish to Video is Slow

Mar 10, 2020

Hi,

I am trying to publish an 8 min Articulate Storyline 360 video and it is taking over an hour.  Is there any way to speed up publishing of these videos?

72 Replies
Ren Gomez

Hi Jill,

Sorry to hear you're running into this! While I can see an 8-minute video taking a bit longer to publish, an hour seems too long!

Have you checked the compression settings to see at what quality the video is set to? We can also take a look at your file as well and see if we run into the same issues. Feel free to connect with us if you'd like a hand!

Vincent Scoma

Hi Leonard,

While I haven't heard of any current issues around Publishing to Video, the behavior you are describing doesn't seem right.

Since Storyline isn't working as intended, sometimes a simple repair of Storyline resolves the issue! If that doesn't do the trick, please reach out and let us know here

Ren Gomez

Hi Mike,

Sorry to hear you're experiencing this issue as well! I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes here.

Feel free to share your file to your unique upload link below, and they'll do some testing to see what's holding up the publish to video.

Leslie McKerchie

Hi Tara and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing that you are running into a similar issue.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Vincent Scoma

Hi Dayn,

Thank you for letting us know! 

Would you be able to share the file experiencing this snag for further troubleshooting? This would help out greatly so we can take a closer look. You can share files with us using this private upload link here. We'll let you know our findings and will delete it after having a closer look!

Dayn Wilkins

Hi Desiree

I have had some feedback. Apparently this is because Storyline is a 32 bit application and so can access less RAM for video encoding than a 64 bit application, leading to bottlenecks.

There are lots of people asking for a 64 bit version on this forum, to allow us to make full use of the processing power of modern 64bit PCs. It would be good to hear if Articulate have this on their roadmap. 

Leslie McKerchie

Hi Desiree,

We are tracking the feature request that Dayn mentioned above, and I've added this conversation to the report.

What are you experiencing when publishing your course to video? Is it a time delay or not completing?

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Ren Gomez

Hi Jennie,

I'm happy to connect you with a support engineer that can help! I've started a case on your behalf, and if you can upload your file using your personal upload link here, we'll test the file and see why there seems to be a lag in publishing!

Please know that you can always reach out to our team at articulatecase.com as well!