Publish to word, how to stop main layer printing on other layers?

When I publish from the most recent version of Storyline to Word 2013, the main layer prints on top of the subsequent layers. I don't see any settings to resolve this. I am checking 'Print Layers' when I publish. In the project, the main layer text/photos are hidden on subsequent layers. This issue only appears when I publish to Word. How can I fix this? 

73 Replies
Darcy McGaffic

Hi, Lauri - I'm sure you already do this, but I've been copying and pasting images from my base layer onto my mask layer to keep the look consistent. Also, all you really have to cover up is the things you don't want showing through, so I've gotten kind of creative with the shapes I use to mask the background. :)

Darcy McGaffic

Well, yes, but not just the rectangle shape, but the images from the slide master copied and pasted onto the rectangle shape, if you want to retain them on your layer slide. And not always a rectangle shape, but other shapes, if it helps you only obscure the things you don't want showing up from your base layer. :)

Cathy James

This also happens to me regularly using Articulate Storyline 2. Annoying, but I have found an alternative workaround if I need to publish to Word for an SME review.

Build a new layer called 'Starting Layer'. Create a trigger to show this layer when the timeline starts. Your base slide remains blank (except for any Master slide design elements). From there, if there are any 'base layer' elements you need to show on your other layers, just copy/paste these across from the 'starting layer'.

When publishing to Word, you can then just delete the starting layer images before sending to the SME.

It may not be convenient to do this in all circumstances, but I hope it helps for some.

Ashley Terwilliger

Thanks Cathy for sharing that workaround here and as far as the issue still with our QA team, I've included your comments here Vicki in the most recent update I've shared with them in regards to this issue and behavior. It's always helpful to have that type of feedback to share so that they're more aware of the pain points for our customers and can continue to investigate ways in which to solve or lessen them. Once there is any additional information we'll certainly share in threads such as this one. 

Vicki Hagen

I echo that! Please fix it, make our lives easier.
I think the frustrating thing is that this has been a bug that goes back years.

We are used to a better response from Articulate. You have spoiled us.

I'm just working on a course and had to spend time putting a colored block behind the layer text so that the reviewers could read the layer's text.

It is frustrating, and seems that in more than two years a solution could have been found.

Vicki Hagen

Ashley Terwilliger

Hi Brett, 

I'd love nothing more than to be able to make you smile and tell you it was fixed but I just don't have that information to share - and even if I did know if it would be included in a particular release or update I wouldn't be able to share that until the release was live as that's our standard policy in regards to updates and new products in general. 

It has been reported to our team as a bug, so that much is clear and we've been able to reproduce it. I just don't have further information to share at this point. 

Vicki, I also just wanted to let you know that responding via email includes your signature here and it looks like on your end that may just be the phone number but you're welcome to update the post to remove that information if you'd like. 

Ashley Terwilliger

Hi Vicki,

It looks like you updated your post to remove your phone number - glad I was able to remind you of that. It also seems you added some more context to your post.

I hear you- I certainly do. The level of service comment is something that hits deep and I've shared your exact comments from earlier in this thread with the QA leads, so that they're more in tune with the frustrations here (and from our customers as a whole). I can't promise you a fix or a timeline in regards to when I'll  have information to share - but I can promise that once I do have any additional information I'll be certain to share here. 

If there is anything else I can do, besides magic - I'm happy to help, and so is our whole team. Just let us know. 

Ashley Terwilliger

Hi all,

I wanted to provide an update here, as Storyline 2 Update 10 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed issue where base-layer objects hidden on layers would show when publishing to Microsoft Word. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Ashley Terwilliger

Hi Vanessa,

Can you share your .story file so that we can take a look at all your slide and layer settings? The issue fixed above was how the layer options were set to hide the base layer and those were still coming through on the slide when published to Word. You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Katie Riggio

Hi there, Sharon. So sorry you're at this obstacle!

This discussion is a bit older, so I want to make sure you get the most up-to-date help. A few quick questions:

  • What version of Storyline 360 are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • Would you be willing to share your .story file with us for testing? We'd love to have a look at publishing on our end and offer more tailored support. If you're able to share the project, please use this private upload link!