15 Replies
Leslie McKerchie

Hey Tanya - Sorry to hear that you ran into difficulty with this as well.

Just a few questions:

  • Are you following the instructions shared above
  • Does this happen in all files or one file in particular?

If it's happening across files, you may want to conduct a repair of your software and check out this support article as well because it's helped many customers.

Let me know how I can further assist.