I'm on the trial version of Storyline 360 (Build 3.19.16600.0) and I'm finding the image quality when exporting to Word is poor, with some text almost unreadable. Is there any setting I'm missing which could improve this?
(I've seen some old threads from a couple of years ago referring to this, nothing recently though.)
Hi there, John and Lynn! I'm very sorry you both have come across this issue. I'd love to offer a hand!
I did some digging, and I do not see any similar reports. Have no fear, though! To help us dig deeper, could you share a .story file with us? Also, do you notice any quality discrepancies when publishing to other formats?
We'll take a look into what's happening with the quality after publishing to Word and share our findings with you. Need to share it privately? No sweat, here's where!
Thanks for reaching out, Scott! So sorry you've also come across this problem.
Our Support Engineers will reach out as quickly as possible with some next steps, and I'll also follow along as the case progresses!
To help our team in the meantime, would you be able to also share the .story file so we can take a close look? Here's your case's unique upload link. Thanks!
Sorry for the delay in updating this: I discovered that by setting the resolution in Design > Story Size to a higher value it improves the quality of the exported images in MS Word.
6 Replies
Hi John,
I have the same problem. Joining the thread for updates.
Lynn
Hi there, John and Lynn! I'm very sorry you both have come across this issue. I'd love to offer a hand!
I did some digging, and I do not see any similar reports. Have no fear, though! To help us dig deeper, could you share a .story file with us? Also, do you notice any quality discrepancies when publishing to other formats?
We'll take a look into what's happening with the quality after publishing to Word and share our findings with you. Need to share it privately? No sweat, here's where!
Thanks Katie, submitted a file
Thanks for reaching out, Scott! So sorry you've also come across this problem.
Our Support Engineers will reach out as quickly as possible with some next steps, and I'll also follow along as the case progresses!
To help our team in the meantime, would you be able to also share the .story file so we can take a close look? Here's your case's unique upload link. Thanks!
Sorry for the delay in updating this: I discovered that by setting the resolution in Design > Story Size to a higher value it improves the quality of the exported images in MS Word.
Thanks for popping back in with that tip, John!
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