Publish to WORD - set Image Quality?

Dear Jeannette

Do I have the possibility to improve the quality of the published slide snapshots

in the WORD Export?

I guess the snapshots are set to 70-80% image quality because of the appearing artefacts.

Would be great because I want to Produce Course Skripts from the WORD Storyboard.

Thank you for your time

Best regards


27 Replies
Donna Cass

Hello Everyone,

 I'm looking for followup on this conversation.  I have Storyline 2 - Update 4 - 1501-717.  When I publish to Word and view online - quality is okay, especially in the large vs medium format.  However, when printing the image quality if fair at best.  I am new to Articulate Storyline and working on a new project with a short deadline.  Any immediate suggestions would be appreciated. 

Ashley Terwilliger-Pollard

Hi Donna,

I'm unclear how you're publishing to Word and also viewing online? Are you doing two separate publish processes? Images within Word aren't up to the same quality of say a Photoshop for example, and you'll want to look into any scaling you've done to the image within Storyline or once in the Word document. Storyline 1 included a fix for updating the crispness and quality as detailed here, and the same set up  included in Storyline 2. If you'd like us to take a look at your .story file and how it publishes to Word, please feel free to share a copy of your .story file here. 

Donna Cass

Hello Ashley,


I'm sorry for the confusion. By viewing Word online, I really meant to say,
viewing the published Word document on my PC monitor. In other words when I
open the published Word document, I can read it on my PC screen without any
issues. But when I print that same document, the image quality is fair at

 I did some testing, and in the project I am working on I am using the Insert

Video Recording to capture my cursor/mouse movements within a software 

product. When I finish my recording, I use the "Step by Step - insert as
slides" and the "View as slides". I would seem that if I record with a
smaller screen window for my video that better quality I have when I publish
to Word. 

I'm working on a project with a tight delivery window and the idea is to use
Storyline to produce both to Published CD and to Word.

 I just very concerned that what I have captured for publishing to Word is 

not at the best quality. Any suggestions would be appreciated. What I
would like to have is the image quality that I see on my PC, be the same
quality when I print to my laser printer.






Ashley Terwilliger-Pollard

Hi Donna,

First I wanted to let you know that when you reply via email your signature is included here in the forum. You're welcome to edit that and remove the information if you'd like. 

You mentioned recording at a smaller size than your story size causes better results? So it sounds like there is initially some scaling within the slide itself - have you also looked at the different sizes available when publishing to Word? 

Donna Cass

Hi Ashley,

Thanks for the heads up.  My preference would be to publish in Word with Screenshot size as Medium, but the quality is just poor for reading.  I am publishing with the option of Screenshot as Large.  At least with the option of Large, the screenshot image in Word somewhat easy to read.

Alex Ebinger

Hi guys,

No offence... But to be honest I am pretty confused why improving the image quality is such a big deal. This thread was started three years ago and nothing happened till now. I'v been to the AS community meeting in Hamburg in March and nearly ALL of the participants agreed that the Export to Word function is pretty useless if trainers and customers are unable to read text in the results. 

Are there any reasons for Articulate NOT to improve this? If not, I would suggest to listen to your customers and just roll it out asap. 

You can do it, guys. 



PS: Plz don't reply with a link to a feature request. We already had this ;) 

Justin Grenier

Good Afternoon, Alex.

The trick here is to balance quality with file size.  We've seen customers with .story project files that contain thousands of slides, and if we publish those to Word as high-quality images, we could overwhelm available resources on the machine.

Perhaps a happy medium would be to let the course author choose the quality with some sort of slider, but candidly, this hasn't made the roadmap yet since the vast majority of Storyline content is consumed from a web browser.

We do appreciate hearing from customers that this is important to them, and would welcome others to weigh in here on the importance as well.

Good luck with your project, and have a great weekend!

Alex Ebinger

Hi Justin, 

I personally know a lot of people that really need a working print/PDF exports in the process of creating a training. That would make our lives soooo much easier!!!

I guess I made my point - as others did before. Now it's up to you guys ;) 


By the way: Who needs trainings with thousands of slides? :-D


Artur Trzebunia

Articulate may want to allow the customer to decide if the file size is too large instead of deciding for them by limiting image quality. If their machine resources aren't sufficient to handle a certain file size publish, they have the option to upgrade their hardware, but I'm having to screenshot 100+ screenshots and replace them in the Word publish file so that they're legible.

Ashley Terwilliger-Pollard

Thanks for sharing your experience with us, Rami.  We have shared this information with our team, and we’ll be sure to post any updates here in this discussion!  You’ll receive an email notification because you are now subscribed to this post.

You're also welcome to share your ideas and needs as a feature request and those go direct to our Product team. 

Wayne Judd

Hi, just wanted to support those who think this isn't really good enough from Articulate. I'll be looking to upgrade from AS2 to AS3 in the hope that poor image quality has been fixed as a lot of my feedback relates to how people can't make out the Word docs.

I put it through a long time ago as a feature request ages ago and surprised it has been 3 years since it was first raised!

Feels like the helpful staff members are having to apologise for the failings of Articulate in relation to not having a service level agreement for a development like this. I have previously used other eLearning tools where the image quality is fine so not sure what the big deal is.

If it has been fixed only in 360 then that seems unfair to me.

Jordan Pipka

I'm still running into this issue. My slide images are showing up in Word with a black distorted background (see image attached)......and the project background is white! This happens no matter which image size I select (med or large). I have way too many slides (most containing several layers) to go through and take individual screenshots.......that would take forever........It would be nice if Storyline had the same printing functionality as Captivate.....just saying. Any possible resolution?


Leslie McKerchie

Hello Jordan and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing that image. That certainly is odd.

This thread is a bit dated, but I'd love to understand what you may be experiencing.

  • What version of Storyline are you currently using?
  • Would you be able to share a copy of your .story file for us to take a look?