Hi, I upgraded to 3.17.16117.0 today and now publishing content from Storyline 360 (either in CD form or SCORM 1.2 running on an lms) freezes after a couple of slides. There's no video included just regular slides with audio.
I've submitted a support case, however in the meantime, is there any way to roll back to a more stable version?
Thanks for submitting a case, that's the right step to get to the bottom of this. Our team can provide a rollback via email while they figure out what's occurring with your files or the latest update. Keep your eyes out for an email from Support@articulate.com!
Stephan,
It also looks like you posted here with Bret responded. If you're able to share a stripped down version of your course that would help with our investigations! If you also need to roll back, let our Support team know - they'll get you set up!
Similar issue. I have a single slide that just stops working. It worked yesterday, I published course to AR review and slide works correctly. Today after opening the SL file in the updated version the animation stops in the preview & when I published the slide to AR Review. I can share the links to the AR published courses privately...
Please reach out to our team here. We're actively looking into the odd behavior a handful of folks have run into with the latest update, so knowing a bit more about each of your set ups would help!
slide animations stop working, specifically the arrow shapes. In preview and on AR Review the timeline on the seek bar stops at about 6 seconds. I have several objects entering the timeline and some do not appear(Lines), but others do (Rounded Rectangles). Audio continues.
Quick update. Not seen a solution yet, however I've been given instructions from support on how to roll back to a stable version (v3.16.15842.0). Quick test confirms that the module that didn't work with the update from the 19th is now working using the version # above.
I copied and pasted this post that I have replied in other threads, just because it may be useful for some of you in a time crunch as it worked for me while the issue is being worked out:
Same problem here on one slide. Mine was a double arrow object on one slide that I had to delete. Maybe try deleting an object one at a time on the slide to help narrow it down. I have already submitted that bug but I'm not sure if other objects are impacted.
I'm experiencing freezing issues as well and submitted a ticket this morning (Case Number: 01418183 ). I am in the midst of troubleshooting courses that are causing our users problems in our LMS, so I'm hoping to receive rollback instructions asap.
Brent, after deleting the object were you able to add it/something similar back on the slide or did you need to keep it off entirely for it to work? I'm getting the same spinning wheel you mentioned in another thread. Thanks!
Wow that actually seems to work. Deleted all arrows that was used for custom navigation and now my course starts for the first time since the update. Good job troubleshooting @Stephan. Many thanks!
We released a fix late on Friday for the issues encountered in this discussion and a few others. You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application.
17 Replies
Same problem... :(
Content published with version 3.16 was OK!
Br,
Stephan
Hi Dave,
Thanks for submitting a case, that's the right step to get to the bottom of this. Our team can provide a rollback via email while they figure out what's occurring with your files or the latest update. Keep your eyes out for an email from Support@articulate.com!
Stephan,
It also looks like you posted here with Bret responded. If you're able to share a stripped down version of your course that would help with our investigations! If you also need to roll back, let our Support team know - they'll get you set up!
Similar issue. I have a single slide that just stops working. It worked yesterday, I published course to AR review and slide works correctly. Today after opening the SL file in the updated version the animation stops in the preview & when I published the slide to AR Review. I can share the links to the AR published courses privately...
Same problem since the update! I will send an e-mail to the support team.
Hi Randall and Benjamin,
Please reach out to our team here. We're actively looking into the odd behavior a handful of folks have run into with the latest update, so knowing a bit more about each of your set ups would help!
slide animations stop working, specifically the arrow shapes. In preview and on AR Review the timeline on the seek bar stops at about 6 seconds. I have several objects entering the timeline and some do not appear(Lines), but others do (Rounded Rectangles). Audio continues.
Experiencing similar issues, arrows and dashed lines not appearing and some slide timelines freezing part way through. I've submitted a support case.
Quick update. Not seen a solution yet, however I've been given instructions from support on how to roll back to a stable version (v3.16.15842.0). Quick test confirms that the module that didn't work with the update from the 19th is now working using the version # above.
Hi Community!
I copied and pasted this post that I have replied in other threads, just because it may be useful for some of you in a time crunch as it worked for me while the issue is being worked out:
Same problem here on one slide. Mine was a double arrow object on one slide that I had to delete. Maybe try deleting an object one at a time on the slide to help narrow it down. I have already submitted that bug but I'm not sure if other objects are impacted.
Hope this helps some of you!
I'm experiencing freezing issues as well and submitted a ticket this morning (Case Number: 01418183 ). I am in the midst of troubleshooting courses that are causing our users problems in our LMS, so I'm hoping to receive rollback instructions asap.
Brent, after deleting the object were you able to add it/something similar back on the slide or did you need to keep it off entirely for it to work? I'm getting the same spinning wheel you mentioned in another thread. Thanks!
Deleting the object solves the problem completely. If I add a new arrow, it breaks the slide again.
Okay, thanks! I appreciate the info!
Thanks Brent for sharing that tidbit! It's a good one to keep in mind as it may be something on a slide or in the file that has become corrupt.
Elizabeth, we'll be in touch as a part of your Support case - so keep an eye out for that email from Support@articulate.com
Hi all,
I can confirm that it's an 'arrow' object which makes our project freeze.
Wow that actually seems to work. Deleted all arrows that was used for custom navigation and now my course starts for the first time since the update. Good job troubleshooting @Stephan. Many thanks!
Thanks, Stephan! We also have that issue filed with our team and they're digging in to figure out the fix.
We'll let you know here as soon as we can!
Hi all,
We released a fix late on Friday for the issues encountered in this discussion and a few others. You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application.
Let us know if you need anything else!
This discussion is closed. You can start a new discussion or contact Articulate Support.