Published course doesn’t start

Nov 12, 2018

Hi everyone,


I’ve built a course last year and all worked fine. But now after publishing without any changes my browser shows only the grey Player with a loading symbol (Screenshot 01).

For easier and faster testing I've deleted all Slides except for the main menu (Training.story) .


The following things I have tested with the attached file:

1. All works fine by previewing the Slides in Storyline.

2. The HTML file shows the same result on 3 PCs and different browsers.

3. Importing the slides in a new file results in the same problem.

4. By importing and exporting the player in a new file the problem doesn’t show off.


Hopefully someone can help me.

7 Replies
Alyssa Gomez

Hi Fabian,

I'm seeing the same issue you're seeing when I test your published output file. 

I noticed that you published that file with the latest version of Storyline 3, and it looks like you published with HTML5 only -- is that right?

So that we're comparing apples to apples, I re-published the project using those same settings. Please test the published output file I've attached, and let me know if you're able to see the slide content.

I'll be standing by! 

Crystal Horn

Hi there, Fabian.  After publishing your course, I saw the same issue with my output in the web environment that you did - an endless loading screen.  Alyssa's output, however, did load for me.

I've sent your file to our support engineers for another set of eyes.  I'm hopeful we can figure out why the publishing process is producing inconsistent results among us!  You'll hear from them via email soon, and I'll follow along too.

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