Published course in LMS not being recognised as complete
I am a complete novice and need some major help. My LMS provider has done all they can to try and help and have given up on me.
I have created a course in AS1 for our staff, with a quiz at the end, set at 80% pass mark. In order to gain certification for the course & obtain a certificate of completion, they have to achieve 80% or higher on the quiz. As far as I can see all the completion rules in the AS1 file are correct.
I have previously published the file as a SCORM (totally meaningless to me!) to our LMS and had problems along the way. I then re-published it as a TinCan (again meaningless to me) and it seemed to work for a while; however for some reason it is not registering as complete anymore, so staff can't print their certificate of completion despite passing the course. The LMS provider have looked at everything from their end and they have suggested I take a look at the course content, but to my novice eye, I can't find any issues.
I really have no idea what else I can do or how to go about fixing it, as this is all a foreign language to me; but its my job to fix it, as people pay for this course and its not a great look if its not working properly.
Can anyone please advise?
Many thanks in advance